Are you looking to kickstart your international career in sunny Portugal?
We are seeking a talented Customer Experience Specialist to join our vibrant and supportive team in Lisbon or Porto.
About the Role:
As a Customer Experience Specialist, you will be the first point of contact for customers across various channels – phone, email, chat, and social media. Your mission is to deliver top-notch service, solve problems, and leave customers feeling supported and valued.
* Help customers with orders, questions, and tech issues
* Engage across multiple communication channels
* Tailor your tone and approach to match brand guidelines
* Resolve escalations with professionalism and empathy
* Log cases and interactions with accuracy and care
You will be responsible for providing exceptional customer service, addressing customer inquiries, and resolving issues in a timely and professional manner.
What We Offer:
A competitive salary package, meal allowance, transport allowance, health insurance coverage, performance bonuses, and relocation support make this an attractive opportunity for professionals looking to grow their careers globally.
Requirements:
To succeed in this role, you will need:
* Experience in customer support (voice, email, or chat)
* Tech-savviness or troubleshooting experience
* Excellent communication and multitasking skills
* Cool under pressure, with a positive attitude
* Fluency in French and English
Why Choose This Opportunity?
This is a chance to live and work in one of Europe's most beautiful countries, develop your career with international brands, and be part of a team that truly values people.