Job DescriptionWe are looking for an enthusiastic and skilled IT Helpdesk & Onsite Support Technician, passionate about IT technologies and motivated to support end-users. You will join a dynamic, international team dedicated to delivering high-quality support and contributing to workplace-related projects.Your responsibilities will include:Providing 1st and 2nd line support via phone, email, or in person.Actively managing and tracking IT service requests, incidents, and tickets.Supporting and configuring workstations (Windows and Mac OS).Managing mobile devices including smartphones, tablets, and MDM systems.Collaborating with internal and external service providers to resolve operational issues.Contributing to workplace projects and IT improvement initiatives.Providing VIP IT support to key users.Required Technical Skills (priority order)Windows 10/11 Office 365Mac OS Active Directory PowerShell Required Functional Skills (priority order)Troubleshooting / Incident Resolution Onsite / Proximity Support Experience Hotline / Helpdesk Support Experience Mobile Services Support (smartphones, tablets, MDM) VIP IT Support Experience ITIL Knowledge Candidate ProfileExcellent communication skills and customer-oriented mindset.Ability to work independently as well as in a team.Analytical and proactive, with a focus on innovation.Reliable, punctual, and able to perform under pressure.Fluent in English and Dutch ConditionsPosition based in Brussels.Consultancy / service contract.Integration into an international team (Brussels/Paris).Service hours: 8:00 – 19:00 (rotation).About UsMeritis is a fast-growing IT Consulting, Project Management, and Development company with 900 employees across France, as well as offices in Lisbon, Brussels, and London.Certified as a Great Place To Work since 2013, we are proud to focus our growth on support and proximity, as well as on training (certifications, e-learning, in-house training, etc.).We work with more than 80 major clients across many sectors (Banking, Finance, Industry, Luxury, Transport, Energy, Aerospace, Retail, Telecom, Insurance...).Our fields of expertise include: Agility, Data, Cloud, DevOps, Finance, Cybersecurity, and Software Engineering.Want to know more? https://meritis.fr/