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For Freelance (Contract) & Consultancy (Payroll)
As IT Resilience Manager, you ensure business continuity by effectively managing Major Incidents, overseeing Problem Management, and maintaining a robust Disaster Recovery Plan (DRP). This pivotal role requires coordinating across IT, business stakeholders, and management to resolve incidents rapidly, prevent future issues, and ensure business operations resume quickly in case of disasters.
Key ResponsibilitiesMajor Incident Coordination
1. Own and coordinate major IT incidents (P1/P2) through to full resolution (approx. 10/year).
2. Establish and lead incident taskforces for investigation and troubleshooting.
3. Organize and lead crisis calls/meetings with technical teams, vendors, and stakeholders.
4. Maintain timely and transparent communication with users and management during incidents.
5. Oversee change activities related to incident resolution (CR management, CAB validation, deployment).
6. Document incidents in ITSM tools, lead post-incident analysis, and produce post-incident reports.
7. Track KPIs and drive problem resolution to prevent recurrence.
Problem Management
8. Review, adapt, and maintain Problem Management processes aligned with ITIL 4 MSF recommendations.
9. Ensure consistent process application across all IT teams and service providers.
10. Monitor process performance via KPIs and SLAs; report to management.
11. Collaborate with process owners and technical teams to integrate processes.
12. Provide training and awareness on Problem Management best practices.
13. Support audits and compliance efforts.
14. Maintain process documentation and drive continuous improvement initiatives in Problem Management and related ITIL practices (Incident, Change).
Disaster Recovery Planning
15. Develop, implement, and maintain comprehensive disaster recovery plans.
16. Conduct risk assessments, identify threats, and ensure regular backups of critical data.
17. Coordinate with departments to enable business continuity after disasters.
18. Establish communication protocols and emergency response procedures.
19. Test DRPs periodically, ensuring plans remain effective and up-to-date.
20. Train staff on DR procedures and maintain vendor relationships for DR services.
21. Provide timely DR readiness updates and reports to senior management.
22. Stay current with technological advancements and industry best practices in DR.
You have the following skills
Essential Skills
23. Strong knowledge of IT infrastructure, security protocols, and data backup/recovery.
24. Clear understanding of the links between business applications and IT infrastructure.
25. ITIL knowledge and certification (ITIL v3/4 Foundation minimum; Monitor, Support, Fulfil (MSF) Certification is a plus).
26. Proficiency with ITSM tools such as Omnitracker, ServiceNow, or Remedy.
27. Strong analytical, problem-solving, and troubleshooting abilities.
28. Excellent leadership, communication, coordination, and stress management skills.
29. Ability to prioritize, make decisions quickly, and work independently.
30. Skilled at influencing cross-functional teams without direct authority.
31. Business and results-oriented mindset, with resilience under pressure.
32. Structured team player who communicates openly and collaborates effectively.
33. Committed to disciplined work, respect for people and processes, and proactively raising improvement opportunities.
34. Fluent in French or Dutch, with professional level in the second language + Professional level of English
Job Context
35. Reporting directly to the Unit Manager of IT Service Management, Transition, and ERP.
36. Availability to lead incident response outside business hours during critical issues.
Votre profil
37. Fluent in French or Dutch, with professional level in the second language + Professional level of English
38. Strong knowledge of IT infrastructure, security protocols, and data backup/recovery.
39. Clear understanding of the links between business applications and IT infrastructure.
Advantages
For Consultancy :
40. Hospitalization insurance (partner/children incl.)
41. Group insurance
42. Dental insurance (partner/children included)
43. 20 days statutory paid vacations (legal vacations cumulated for 1 year of work)
44. 11 days recovery time work 38/40 per year (= annual average: 1 day per 20 days worked) if the client asks you to work 8h/day
45. Representation fee net per month.
46. Internet fee of € 40 per month.
47. Company car with national fuel card OR Public transport reimbursed OR mobility package.
48. Daily fee of 5.50€ net /day provided.
49. Subscription GSM unlimited calls for Belgium (ITS subscription)
50. Training plan (e-learning - certification at ITS charge)
Extra advantages:
51. In our team in BE, we’re very close to each of our consultants and we differentiate ourselves trying to really take care of you and make you grow with us and within our different clients.
52. Regular follow-up (every 3 to 6months depending on your needs/will)
53. Regular teambuilding to meet-up and have fun (every 3 months more or less)
54. Flexibility and trust
55. Benefits of still being part to a bigger group (ITS Group) and having access to resources and of a larger team of Experts
56. Co-optation system because sharing is caring!
Processus de recrutement
Do not refer to the posted salary range (any discussion about salary will be discussed during the phone call or meeting, taking into account the years of experience).
57. 1st pre-screening on the phone to discuss about your search and conditions and our first potential opportunities matching.
58. Job descriptions sent and Teams meeting fixed with us (HR and Sales) to dig into your experience and the role.
59. Package proposal so we all agree beforehand.
60. Your CV is sent to the different clients you’ve agreed to, to find the best mission for you!
Apply now and take the next step in your career!
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