Nature of tasksService desk agent, incident agent and analyst, problem agent and analystIncident analysis, first and second-line customer liaison with the purpose of maximizing the first call resolution rateFirst and second-line support: remote and on-site supportRecording & tracking incident and request informationRecording & tracking Problem informationParticipating in reconfiguration/installation of PC environmentDocumenting operational support proceduresDrafting technical content for knowledge databaseIT support specialist must be able to perform all tasks of a service desk operatorTesting and administration of applicationsLiaising with system administration and database administration for execution of administration tasksITSS may be asked to fulfil SDO tasks and vice-versa when working for MEP IT SupportGeneralHighly autonomous and broadly IT skilledProblem solving skillsAnalysis And Technical SkillsVery good skills in all of the MS office applicationsVery good skills with end user computers and, more specifically, Windows computersGood understanding of the main mobile devices platforms and core mobile applicationsITIL V4 Foundation Certified ExperienceMinimum of 3 years of relevant professional experienceLanguage And Communication SkillsFluent in both English/French both written and oral Part of the consultants needs to be fluent in German both written and oral as well Knowledge of additional official EU languages may be considered an asset Very good communication skills with diplomatic and user oriented approaches Empathetic and user orientedAbout GetronicsGetronics is a global ICT integrator with a long history that extends over 135 years. With about 4,000 colleagues across Europe, Asia Pacific, and Latin America, Getronics’ vision is to reimagine the digital future, one customer at a time.We do this by leveraging an integrated and secure-by-design portfolio around Digital Workplace, Business Applications, Smart Spaces, Multi-Cloud, Field & Onsite Support, Service Desk, Network Infrastructure, and Security & Compliance to serve our more than 1,400 customers in both public and private sector.Getronics is the founder and leading member of the Global Workspace Alliance. This unique model provides customers with consistent IT services across 185 countries, with one single point of contact, contract, and billing entity yet maintaining the local touch with flexibility and cultural fit of a local partner.