Introduction Oystershell (), headquartered in Ghent, Belgium, develops innovative consumer healthcare products grounded in science and design. Oystershell Laboratories (OLAB) is our international B2B business unit, partnering with major pharmaceutical companies and strong regional “local heroes” to commercialize our innovations worldwide.
The Key Account Manager is primarily responsible for the day-to-day management, protection, and development of Oystershell’s existing B2B business.
Ensuring operational excellence and flawless order follow-up together with customer service
Act as the single point of contact for all customer inquiries, including non-commercial topics (regulatory, mastertext, quality, environmental), collecting internal input, do own research and providing consolidated responses.
Achieving the yearly sales and service KPIs
Master’s degree or equivalent experience.
2–5 years of relevant commercial experience, ideally in B2B pharma, OTC, consumer health, or FMCG.
~ Proven track record in key account management with international customers.
~ Strong exposure to operational follow-up, forecasting, and customer relationship management.
~ Understanding of pricing, margins, and commercial analysis.
~ Strong relationship-builder able to manage complex, multi-stakeholder accounts.
Strong analytical and planning skills; comfortable with Excel and financial logic.
Customer-centric with a proactive, service-oriented mindset.
Team player
Confident handling a diverse & complex, science-heavy product range across multiple international customers and brands.
You have an excellent knowledge of both Dutch and English.
Independent self-starter who also enjoys close teamwork.
Send us your application (CV + motivation) directly via hr@oystershell.