1. Position Purpose
The Key Account Manager is responsible for the end‐to‐end management of one of our strategic customers. The role combines, during the initial ramp‐up phase, direct operational coordination and team steering, followed—once stability is achieved—by a full transition into a strategic and commercial key account management role.
The KAM ensures operational alignment, stable KPI performance, and process discipline. Once the operational foundation is secured, the KAM focuses on partnership development, performance ownership, commercial growth, and continuous improvement.
This position requires strong customer management skills, deep operational understanding, and the ability to align Medlog's multimodal capabilities with clients' supply chain requirements.
2. Organizational Positioning
Reports to: Operations Director
Key Internal Interfaces:
* Team Lead Key account desk
* Rail, barge, trucking, depots & dispatching teams
* Finance & Billing
* IT/Systems (EDI, API, visibility platforms)
* Sustainability & Continuous Improvement
Key External Interfaces:
* Clients' supply chain teams
* Terminals, haulers, rail operators
* Other logistics partners across the multimodal network
3. Key Responsibilities
Serve as the primary point of contact for the client across all operational and commercial matters.
Conduct regular business reviews, performance meetings, and strategic planning sessions.
A. Operational Steering
* Support and steer the operational team (CS & OPS) on a day‐to‐day basis.
* Coordinate transport flows between North European Ports, the client's distribution centers and final delivery warehouses, where applicable
* Monitor milestones, gate moves, depot availability, customs status, and equipment flows
* Manage escalations related to delays, exceptions, and operational disruptions
* Aligning closely with terminals, carriers, inland operators, and internal teams
* Safeguard SOP compliance, KPI adherence, and customer expectations
* Coach and support the team lead during the transition period
B. Strategic & Commercial Ownership
* Report on KPIs
* Conduct deviation analysis and root‐cause investigations
* Understand SLA and tender requirements with the client, handle spot quotations, margin validation, and cost structures
* Drive improvement initiatives (cost optimization, modal shift, process digitalization, data integrity)
* Coordinate with multimodal product teams to ensure capacity, reliability, and service consistency
* Align Medlog objectives with clients' supply chain strategy
4. Requirements
Education & Experience
* Bachelor or master's degree in Logistics, Supply Chain, Business Management, or equivalent
* 3–7 years of experience in logistics, inland transport, freight forwarding, or supply chain
* Experience with multimodal operations (road, rail, barge) is preferred
* Proven experience in operational coordination and customer service
Skills & Competencies
* Strong customer orientation and communication skills
* Leadership capabilities with a coaching approach
* Analytical mindset and problem‐solving skills
* Stress‐resistant, decisive, and proactive
* Commercial and operational understanding
* Strong reporting, process‐driven mindset, and continuous improvement focus
* Excellent stakeholder management skills
* Proficiency in MS Office; experience with TMS, ERP, or visibility platforms is an advantage
* Ability to work under pressure and manage peak season volumes
* Fluent in English; German is a strong plus