Looking for an experienced Onsite IT Support Engineer to deliver high-quality, hands-on support across a multi-building campus in Ghent .
This role is ideal for someone who enjoys being visible, proactive, and close to end users, providing a premium IT experience rather than working purely behind a ticket queue.
What you’ll be doing
End-User & Onsite Support
Provide Level 2 onsite IT support for employees, with some Level 1 and limited Level 3 coordination
Troubleshoot hardware and software issues across Windows, macOS, and iOS
Act as an escalation point for the Global Service Desk
Deliver professional, friendly support to users at all levels, including senior stakeholders
Log, track, and resolve incidents and requests using ServiceNow
Manage peripherals (printers, scanners, accessories) and local IT stock
Maintain accurate asset and CMDB records
Support both onsite and remote workers
Collaboration & Meeting Room Technology
Support and maintain modern meeting rooms using:
Microsoft Teams & Teams Rooms
Zoom & Zoom Rooms
Neat meeting room hardware (or similar)
Provide live support for important meetings, town halls, and onsite events
Perform routine testing and basic configuration to ensure reliable meeting experiences
New User Onboarding
Deliver a smooth, high-quality onboarding experience for new hires
Prepare, configure, and hand over laptops, phones, and accessories
Act as a welcoming IT presence on site from day one
What we’re looking for
Essential
3 - 5+ years’ experience in a comparable onsite IT / Level 2 support role
Experience in pharma, biotech, or life sciences environments
Strong hands-on experience with Windows, macOS, and iOS
Solid knowledge of Microsoft 365, Teams, and Zoom
Experience with ServiceNow
Experience with Okta IAM (administration and user management)
Comfortable supporting both onsite and remote users
Fluent English (French or Dutch/Flemish is a strong advantage)
Nice to have
Experience with regulated environments
Basic networking knowledge (LAN, Wi-Fi, access points)
Certifications such as ITIL, PMP, CISSP, or cloud certifications