One of my key clients is currently hiring a
ServiceNow ITOM Architect
on a
long-term freelance basis
.
This is a
primarily remote role
, with occasional collaboration across distributed teams. The successful candidate must be
fluent in either French or Dutch
, as the role involves close interaction with local stakeholders and delivery teams.
The ITOM Architect will take ownership of the
design, architecture, and delivery of ServiceNow ITOM solutions
, with a strong emphasis on
Discovery and Service Mapping
. You will work closely with platform owners, infrastructure teams, and ServiceNow developers to ensure scalable, reliable, and well-governed ITOM implementations aligned to business and technical requirements.
Key Responsibilities:
* Lead the
architecture and design
of ServiceNow ITOM solutions across complex enterprise environments
* Drive end-to-end
ITOM Discovery
strategy, including credentials, patterns, schedules, and reconciliation
* Design and implement
Service Mapping
for business-critical services, ensuring accurate dependency and impact visibility
* Define CMDB architecture, data models, relationships, and governance standards
* Ensure alignment between ITOM, CMDB, Incident, Problem, Change, and Event Management processes
* Collaborate with infrastructure, cloud, and network teams to onboard servers, applications, and services
* Provide technical leadership and guidance to developers and administrators
* Support troubleshooting, optimisation, and continuous improvement of ITOM capabilities
* Act as a trusted advisor to stakeholders on ITOM best practices and roadmap decisions
Required Experience:
* Proven experience as a
ServiceNow ITOM Architect or Senior ITOM Consultant
* Strong hands-on experience with
ITOM Discovery and Service Mapping
(essential)
* Solid understanding of
CMDB design, data quality, and governance
* Experience working in
large, complex enterprise environments
* Ability to work independently in a
freelance / contract capacity
* Fluent French or fluent Dutch
(mandatory)
Nice to Have:
* ServiceNow certifications (CSA, CIS-ITOM, Discovery, Service Mapping)