As a German-speaking Community Manager, you will play a pivotal role in shaping the growth and success of our vibrant community. Your primary responsibility will be to foster a thriving online environment where users feel engaged, heard, and supported.
About the Role
We are seeking a highly skilled and proactive Community Manager to lead our German-speaking community. This is an exceptional opportunity to make a meaningful impact in a fast-paced, international setting.
Key Responsibilities:
* Community Building: Develop and maintain a dynamic and inclusive community through various initiatives and activities.
* Outreach & Engagement: Attract new members and ensure they feel welcome and valued within the community.
* Event Participation: Represent the community at offline events, engaging with members and fostering strong relationships.
* Channel Management: Oversee and moderate existing Discord and Telegram channels, ensuring a positive user experience.
* User Support: Provide friendly and efficient support to community members, addressing their queries and concerns promptly.
* Feedback Loop: Collect and share user feedback to inform product development and improve the overall community experience.
* Conflict Management: Proactively prevent and resolve conflicts within the community, maintaining a professional and respectful tone.
* Localization Support: Review and report any inaccuracies in German translations on our website, ensuring consistency and quality.
* Analytics & Activities: Monitor community metrics and plan engagement activities to stimulate participation and growth.
Requirements:
* Native-level proficiency in German language
* At least 1 year of experience as a Community Manager, Content Manager, or Social Media Manager in an online project
* Proficiency in English at B2 level or higher (our internal team primarily communicates in English)
* Familiarity with Telegram and Discord is a major plus
* Highly literate, attentive, and empathetic individual with a keen sense of community sentiment
* Self-driven and proactive, taking ownership and initiative when needed
* Excellent communication skills, diplomatic, open-minded, and emotionally intelligent
* Skilled in conflict resolution and creating a safe and inclusive community environment
Benefits:
* Fully remote position with flexible working hours
* Competitive compensation based on experience and scope
* Biannual performance reviews with opportunities for bonuses and pay increases
* Annual budget allowance for home office, fitness, gear upgrades, or other productivity-enhancing tools
* Personal development benefits, including paid language classes and online learning access
* Career advancement opportunities in a growing, tech-forward project
* A culture of appreciation, recognizing individual contributions through our peer recognition program