Job Description
Scope of Position
Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Ocean Export Department.
Major Duties and Responsibilities
1. Ensure smooth and timely freight process flow
2. Ensure accurate and timely data entry into our operational system
3. Track and Trace Ocean Export Files and reporting
4. Meet compliance at all times to regulations internal and external in accordance with government regulations
5. Understand department process flow, and looking for best practices to improve operational efficiency and productivity
6. Ensure all customers standard operating procedures in place and updated in the DLSOPs
7. Overseas communications, timely responses to emails and requests (internal and external)
8. Escalation of problems to Management when necessary
Qualifications
9. 2 - 3 years of experience in export operation
10. Understanding of ocean documentation process a plus
11. Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
12. Pro-active, strong organizational skills
13. Good computer skills (Excel, Word)
14. Hazardous Materials certification (preferred)
15. Fluent in English/Dutch
16. Living in Belgium
Reporting Structure
17. Ocean Export Lead Agent, Supervisor and Manager