Account Manager - existing customers Sales Roderveldlaan 3,, 2600 Antwerp, Belgique Looking for the perfect Sales job?As an Account Manager, youll be the key commercial contact for your portfolio of clients, building long-term relationships that drive their successand ours. Your role is to ensure customer satisfaction, grow our partnerships through upselling, and secure contract renewals.Youll work directly with CIOs, CFOs, and CEOs from companies of all sizes, helping them transform the way they do business. By understanding their challenges, youll deliver tailored solutions that make a real impact.At Odoo, the scope of our solutions is so broad that youll never stop learning. Armed with creativity and expertise, youll quickly become a trusted advisor, capable of addressing your clients unique needs. This isnt just about selling; its about creating value and making a difference for your clients.Ready to take your sales career to the next level? Join us and help businesses thrive! Odoo is a suite of open source business apps that cover all company needs: CRM, eCommerce, accounting, inventory, point of sale, project management, etc. Odoo's unique value proposition is to be at the same time very easy to use and fully integrated. Active on the Software market for almost 15 years, the company is growing day by day!As an Account Executive, you will represent the long lasting commercial point of contact of all your customers. You ensure the solid base and the fundamental revenues of the company, by upselling and renewing contracts of our existing customers. You will be in touch with CIO's, CFO's and CEO's of small and large companies, and revolutionise the way their business works! The variety of industries and project scope will ensure you a strong and ever changing learning curve. Moreover, you will act as the key interface to all the different departments at Odoo: give feedback to Product Owners, collaborate with Business Analyst implementing the software, ... Your primary goal is to achieve sales target by driving up customer retention and expansion. As our business headquarter is located in Louvain-la-Neuve you'll have to go there +/- once a month. ResponsibilitiesManage a portfolio of existing customersEstablish and maintain long-term relationships with your customersAnalyze and understand your customers' IT projects in depth: you'll be their Odoo sales expert!Identify potential/incentive future sales: increase your customers' use of the solution by offering them the right package in Odoo! Demonstrate the product (new apps, features) and new versions to end-usersFocus on customers' satisfaction: make sure your customers are happy with Odoo!Negotiate contract renewals: from monthly to multi-year subscriptions. Must Have Business Degree Fluent in Dutch & English Strong relational & negotiation skillsConflict management skillsSolution-orientedStrong organizational skills: you'll have around 150 customers to manage! 0 to 3 years of exp. in IT/Sales Belgian work permit Nice to Have Fluent in French is very very nice to havePrevious experience in IT project managementAbility to work in a fast-paced, dynamic and competitive environment.Previous experience in a customer relationship management roleWork hard/Play hard attitudeBorn grower Odoo Sales Approaches Direct Approach If the client can be directly supported by our teams (e.g., their needs are standard and well-covered by Odoo), we handle everything internally, including the commercial relationship and the implementation.You work in close collaboration with customers, and relate to Odoo for the Services Part. Indirect ApproachIf the client has specific needs that we do not cover internally, such as:Custom integrations,Specific localization (accounting, payroll, etc.) not yet supported by Odoo,then we involve an Odoo partner. Role of the Partner:The partner handles implementation and consultancy to meet the client's specific needs.Odoos Role in this Case:In the indirect approach, Odoo maintains the commercial contact but outsources the implementation to a partner. This ensures the clients expectations are met while keeping Odoo involved in the project. Why Join Us? Lets be honest, working at Odoo is not easy; we are not perfect. We evolve so fast that we often break things, we challenge the status quo, and everyone has to bear real responsibilities. We expect everyone to take complete responsibility,
even for issues that are not related to them directly. The salary and responsibilities you will get at Odoo do not depend on
your position in the hierarchy, but more on your experience, skills and
the impact you have on the company. In the countries where we can do it, we have implemented a flexible
salary policy based on a company cost. We let each employee choose
how they want to structure their salary and which benefits they want to
take advantage of, i.e. gross salary, number of holidays per year, company
car, fuel card, etc. You will start your Odoo journey with two weeks of intensive functional training to become an expert on the product. Then, you'll have to take the Odoo certification. From there, your learning curve will continue to climb! You will learn new things every day: business and IT will no longer hold any secrets for you.We also have a Learning & Development department, always looking for new trainings to add to our training catalogue. We invest a lot in internal and external training. We think everyone at Odoo
should have at least 10 days of training per year. Working at Odoo is probably harder than working in another company.
People quickly have strong responsibilities, there are a lot of things to
learn, and the environment continuously changes.
We can work hard, but we need to have fun too. Here are some of the
advantages we offer to all employees: - Unlimited afterwork parties- After-work sports- Team-building & events- A delicious meal every day, cooked by the best catering teamAnd many more! The Odoo culture Building a company we love. The founder's story From 1 to 250 employees in 5 years. How does the recruitment process work? CV screening Our Recruitment team will check if you match the requirements and our team needs! Phone interview If CV reviewed positively, you will get a phone call with one of our Recruiter, to talk motivations and ask all the questions you might have. Meet the team Meet the team leads for a motivation interview.2. It's time for the business case! Meet the manager and give a demonstration of Odoo. Get an offer! If the 3 previous steps were positive, you will receive an offer to join our Dream team!