About the Role
We're looking for a Customer Success Manager Power, located in Ukkel, Brussels, who will be the trusted advisor for our clients, ensuring they achieve maximum value from our digital solutions. You'll lead ongoing client relationships, drive adoption, and identify opportunities for growth while minimizing churn. #LI-JB10
What You'll Do
* Serve as the primary point of contact for assigned clients, managing their success across the lifecycle: Adopt, Expand, Renew.
* Develop client success plans aligned with business outcomes and ensure timely delivery of commitments.
* Drive product adoption and accelerate time-to-value through onboarding and training.
* Monitor customer health, share insights, and conduct regular performance reviews (QBRs).
* Identify upsell and cross-sell opportunities to expand partnerships.
* Ensure data quality and contract accuracy for smooth execution and renewals.
* Act as the voice of the customer, providing feedback for continuous improvement.
What Success Looks Like
* High renewal rates and low churn.
* Increased product adoption and customer satisfaction (NPS).
* Growth through upsell and cross-sell opportunities.
What We're Looking For
* Bachelor's or Master's degree in related field.
* Fluent in Dutch and French, plus English.
* Knowledge of electro-intensive industries, IoT, Cloud, and digital solutions is a plus.
* Proficiency in Microsoft Office and Salesforce.
* Excellent communication and analytical skills.
* Customer-oriented mindset with a passion for helping others succeed.
* Entrepreneurial spirit and ability to work collaboratively.
Let us learn about you Apply today.
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric – apply today
€36 billion global revenue
+13% organic growth
employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
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