Wanted: First Line Support Engineer â Ready to make a difference in advanced telecom solutions? đ
Are you passionate about network technology and eager to take your skills to the next level in a fast-growing company that values innovation? As a First Line Support Engineer, you will be part of a dynamic and technical team focused on delivering state-of-the-art IP and telecom solutions across various industries, from healthcare to hospitality, in Belgium and beyond.
Key Responsibilities :
* Technical Support: Handle and resolve customer technical issues via phone or ticketing system, ensuring quick and efficient solutions.
* Network Monitoring & Maintenance: Support the implementation and maintenance of network systems such as WiFi, VoIP, IPTV, and more, while monitoring systems to ensure operational continuity.
* Configuration & Integration: Assist in the initial configuration of network equipment and ensure seamless integration into existing customer environments.
* Customer Service: Provide both proactive and reactive support to customers, working closely with the technical team to resolve network issues.
* Solution-Oriented Approach: Identify and document technical problems, contributing to process improvements to prevent future incidents.
Profile :
* Education: A degree in IT, Telecommunications, or a related field.
* Experience: At least 1 year of experience in a first-line support role, preferably in a network or telecom environment.
* Skills: Strong foundational knowledge of network technologies (WiFi, routing, VLANs) and IT infrastructures.
* Languages: Fluent in Dutch, French, and English.
* Mindset: Customer-oriented, a team player, and eager to develop further in a technical environment.
Offer :
You will have ... đ„
* Competitive salary based on experience.
* Comprehensive benefits package, including meal vouchers, hospitalization insurance, and group insurance.
* Growth opportunities within a rapidly expanding telecom company .
* Training and development in the latest IP solutions and network technologies.
* Reimbursement of transport costs for easy commuting.
* Work in a modern office in Zaventem with a passionate and collaborative team.