We are looking for a conversational AI NL to join one of our clients' teams.
What are your responsibilities?
* Design, write, and optimize conversational flows for a digital assistant (intents, prompts, dialogue scenarios, training phrases).
* Translate complex processes into clear, natural, and user-friendly conversational experiences.
* Ensure conversations follow a consistent tone of voice and provide a helpful, human-like interaction.
* Conduct user research and usability testing on conversations and analyze interaction data to improve performance.
* Set up and monitor A/B tests to continuously optimize dialogue flows.
* Collaborate closely with UX designers, analysts, developers, AI specialists, and business teams.
* Contribute to improving AI models by working closely with technical teams and providing conversation insights.
* Ensure consistency of the conversational experience across digital touchpoints and promote best practices in experience design.
What are your qualities?
* Proven experience in conversational design, UX writing, UX design, or a similar role.
* Strong writing skills with the ability to create clear, empathetic, and user-friendly dialogue.
* Ability to translate complex processes into simple and intuitive conversation flows.
* Understanding of AI-driven products, conversational interfaces, and basic NLU/NLP principles.
* Experience with prototyping and collaboration tools such as Figma, Miro, or similar.
* Strong analytical mindset with the ability to interpret data and improve user interactions.
* Creative, structured, and customer-focused approach to problem-solving.
* Strong collaboration and communication skills when working with multidisciplinary teams.
* Fluent in Dutch, and comfortable working in English.