Freelance Chatbot Product OwnerDuration: 9 months (with option to extend or hire)Location: Brussels, Hybrid Start: ASAP A leading post and logistics client is looking for a freelance Chatbot Product Owner to lead the evolution of their conversational AI platforms. You’ll be responsible for shaping the chatbot roadmap and delivering solutions that streamline digital customer interactions across multiple channels. Key Responsibilities:Own the chatbot product vision, roadmap, and backlogTranslate customer and business needs into clear user storiesAlign with business, IT, and UX stakeholders to define prioritiesCoordinate development sprints with cross-functional teamsMonitor performance metrics and continuously optimize the solutionEnsure a consistent, user-friendly chatbot experience aligned with brand voiceProfile:Solid experience as Product Owner in chatbot, voice, or AI-related projectsStrong understanding of agile product development and stakeholder alignmentFamiliar with conversational design, chatbot platforms, and NLP technologiesData-driven and user-focused, with strong analytical skillsFluent in English; Dutch and/or French is a plusBackground in logistics, e-commerce, or customer service is a bonus