Your Role
Within the ICT department, you will join the Customer Centre of Expertise (CCoE), the team responsible for developing and maintaining Credendo's application landscape.
As the Salesforce Lead, you will act as the primary functional and technical owner of the Salesforce platform within the organization.
You will lead a small team of two Salesforce professionals, providing guidance, direction, and mentorship in the design and development of applications on the Salesforce platform, including Sales Cloud, Marketing Cloud Account Engagement (formerly Pardot), and related solutions.
You will ensure that new business requirements, incidents, and project initiatives are effectively planned, prioritized, and delivered within agreed timelines.
Leveraging your in-depth Salesforce expertise, you will propose recommendations and implement solutions aligned with organizational needs. You will actively contribute to the continuous enhancement of one of the core applications supporting Sales and Marketing processes and play a key role in driving Salesforce adoption and success within Credendo.
In close collaboration with key users and stakeholders, you will analyse, design, and document functional requirements, technical specifications, and system interfaces. You will define and execute work plans, sprint plans, and project schedules, adjusting them as necessary to accommodate evolving priorities.
Additionally, you will ensure that business users receive appropriate training and that all documentation is accurate, up to date, and properly maintained.
You will oversee the evolution of the Salesforce environment in alignment with enterprise architecture standards, proactively managing lifecycle health, embedding security by design, and ensuring compliance requirements are met.
Your Profile
You hold a master's degree or a bachelor's degree with proven experience in a similar role. You bring at least five years of hands-on experience as a Salesforce Team Lead or Salesforce Consultant.
You possess strong expertise in Salesforce Sales Cloud; knowledge of Marketing Cloud Account Engagement is considered an asset. You have demonstrated experience integrating Salesforce with other enterprise systems, with SAP integration experience viewed as a plus.
You are skilled in leveraging Salesforce development tools such as Apex, Visualforce, Lightning Web Components, and integrations via APIs.
You have a proven track record of leading technical workshops, architectural reviews, and solution design sessions with both technical and non-technical stakeholders.
Experience with data modelling, security models, and large-scale data migrations within Salesforce is a strong advantage.
Beyond your technical capabilities, you have a strong analytical mindset and a solution-oriented approach. You can translate complex business needs into scalable, efficient Salesforce solutions and guide your team toward successful delivery.
You are a confident communicator with excellent interpersonal and listening skills, capable of collaborating with and influencing stakeholders at all organizational levels.
Well organized and structured in your working style, you are comfortable managing multiple priorities independently and effectively.
You have strong written and verbal communication skills in English and either French or Dutch. Experience within the financial or banking sector is considered an advantage.
Our offer
An interesting permanent position in a stable, multilingual and international environment.
Continuous learning opportunities to develop your talents.
An attractive salary supplemented by a number of fringe benefits (meal vouchers, group- and hospitalization insurance, extra-legal pension, homeworking, flex reward etc.).
A hybrid working arrangement (three days of teleworking) offering flexibility to maintain a good life balance.
A role in a company where the following values are key: respect, customer intimacy and reliability.
Credendo is a leading European credit insurance company, fuelled by a multinational force of 563 professionals. Active in twelve European countries, we serve local and international clients from all around the world. Even though we are rapidly growing, we strive to preserve the soul of a human-sized company in the way we interact with each other from top to bottom.