Client: A Belgian federal research organization based in Brussels that provides independent scientific advice to policymakers in the healthcare sector. The organization supports decision-making by delivering studies and analyses aimed at improving the quality, accessibility, and efficiency of healthcare in Belgium.
The IT environment supports internal users and research teams, with a strong focus on reliability, security, and operational continuity.
Project
The client is looking for an ICT Helpdesk / Support Engineer to support internal IT operations. The role is focused on providing first‑line and second‑line support to internal users, ensuring smooth day‑to‑day IT operations, and managing a wide range of administrative and technical IT tasks.
Key responsibilities
* Incident management for internal users
* Escalation to Shared Services and external service providers
* Supporting onboarding and offboarding of employees
* Managing hardware, software, and user access
* Ensuring proper functioning of IT services and collaboration toolsThe consultant will act as a central point of contact for IT support, ensuring that issues are resolved efficiently and that systems remain operational
Requirements
The client is looking for a hands‑on ICT Support / Helpdesk profile with a broad scope of responsibilities.
Core responsibilities
Helpdesk & Incident Management
* First‑line support for internal users
* Incident resolution and escalation when needed
User & Access Management
* Creation of user accounts for new employees
* Offboarding (account deactivation, access removal)
* Managing access to:
* Remote applications
* File servers
* Microsoft Teams workspaces
* Extranet environments
* Mailboxes
Hardware & Asset Management
* Preparing and configuring computers
* Managing asset inventory
Security
* Badge management
* Monitoring and handling security alerts
Infrastructure & Services
* Support for audio/video meeting room infrastructure
* Telephony support
* File server management
Software
* Installation and configuration of specific software
Profile expectations
* Strong hands‑on IT support experience
* Ability to manage multiple operational tasks simultaneously
* Structured and organized approach to IT administration
* Strong communication skills with internal users
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