Customer Support Agent (On-site – Porto)
We're hiring Customer Support Agents to join an international customer service operation supporting telecom products and services. This role is for candidates who enjoy helping people, solving problems, and working in a structured, team-oriented environment. No previous experience is required — full training is provided.
Youll assist customers across multiple channels with topics such as subscriptions, billing inquiries, technical troubleshooting, and general account questions, ensuring a smooth and positive customer experience on every interaction.
How to Apply
Send your CV to can.dinler@cbtalents.org or Use Application Form
What you'll do
* Handle incoming customer calls and service requests
* Welcome and guide customers with clarity and professionalism
* Provide personalized solutions based on customer needs
* Accurately document interactions using internal systems
* Collaborate with teammates to maintain service quality
Requirements
* Native or C2 level French
* Good communication skills and customer-focused mindset
* Comfortable with rotating schedules (Mon–Sat, 7:00–19:00)
Offer
* Base salary: 930€ x14
* Meal allowance: 9€/day
* Performance bonus (up to 100€ x12)
* Private health insurance after 4 months
* Transportation reimbursement (up to 40€)