Do you want a job with a purpose?
And do you want to make healthcare safer, better and more reliable?
Join our Team!
Join us as our Support Engineer at Dedalus, one of the World’s leading healthcare technology companies, working either remotely or from our offices in Berchem, Belgium to do the best work of your career and make a profound impact in providing better care for a healthier planet.
What you’ll achieve
As a Support Engineer, you will become a key member of the team supporting our Diagnostic Imaging IT (DIIT) and Booking Appointment healthcare software solutions, including Radiology Information Systems (RIS), PACS, and other workflow-critical applications. You will provide first-line support to healthcare institutions, focusing on technical troubleshooting, workflow optimization, and interoperability topics involving HL7, DICOM, REST APIs, and SQL-based systems.
In addition to technical support, you will take on business analyst responsibilities by contributing to the development and maintenance of statistical and reporting solutions, requiring strong SQL expertise. Your work will involve close collaboration with customers, internal technical experts, and project teams—ensuring that every incident resolution or workflow enhancement directly contributes to better care delivery.
You will
1. Diagnose and resolve technical issues related to RIS, PACS, and Booking Appointment products.
2. Manage and track support cases in coordination with development and implementation teams.
3. Provide support on system interfacing (HL7, DICOM, FHIR, REST) and configuration.
4. Act as a business analyst for statistics and reporting solutions (SQL-based).
5. Maintain excellent communication with IT departments and end users in Dutch and French.
6. Perform root cause analysis and ensure continuity of services through proactive problem management.
7. Support integrations with external systems (HIS, Laboratory Systems, Billing Engines, etc.).
8. Collaborate in testing, deployment, and validation of patches and new features.
9. Contribute to internal knowledge sharing and process improvement initiatives.
Take the next step towards your dream career
At Dedalus Life flows through our software. Every day we do something special by helping caregivers and health professionals deliver better care to their served communities. Take the next step in your career that will make a profound impact. Here’s what you’ll need to succeed:
Essential Requirements
10. General ICT background (Windows Server, Networking, SQL, basic scripting).
11. Excellent verbal and written communication skills in Dutch and French and proficient in English
12. Passion for technology, healthcare, and continuous learning.
Desirable Requirements
13. Familiarity with medical standards: DICOM, HL7, IHE profiles.
14. Understanding of radiology, hospital workflows, and appointment scheduling processes.
15. Experience with PACS, RIS, or clinical IT systems.
16. Hands-on experience with SQL Server and reporting/statistical analysis tools.
We are Dedalus, come join us
Dedalus is committed to providing an engaging, rewarding work experience that reflects the passion our employees bring to our mission of helping clinicians and nurses deliver better care to their served communities.
Our company fosters a culture where employees are encouraged to learn and innovate, and to enable and enhance clinical cooperation and processes while making a meaningful difference for millions of people around the world. Each person is the end point and the starting point of the Group’s activities and the ultimate beneficiary. For this reason, we are so proud of doing our very special jobs each day.
Our company is enriched by a diverse population of over 6,000 people in more than 40 countries that work together to innovate and drive better healthcare options for millions of patients around the world. We are the people of Dedalus.
Application closing date: 20th February 2026
Our Diversity & Inclusion Commitment
At Dedalus, innovation starts with inclusion. As a company driven by our Core Values, we know diversity and inclusion are key enablers for us to succeed and grow. Our international footprint connects people from across the globe, and we are committed to celebrating diverse backgrounds, skills, experiences and creating an environment that reflects the many communities we reach. ‘Pursuing Diversity and Inclusion’ is one of our Core Values and a part of our ‘Dedalus DNA’, which drives us to build a respectful, diverse, and inclusive environment by recognising the unique needs, perspectives, and potential of all members of our community. Dedalus is proud to promote diversity, inclusion, equity, and equality and is committed to creating a safe and inclusive culture where we celebrate diversity in all forms and empower everyone to be the best they can be.
Life Flows Through Our Software