We're looking for a
Business Analyst
to join the airline operations team of a global logistics leader. You'll support the digitalization of airline systems across Europe, the Middle East, and Latin America; helping shape tools and processes that drive efficiency, safety, and compliance.
This is a functional and analytical role (not development), focused on improving and supporting systems for Quality & Safety Management, Training Management, and Crew Planning.You'll act as the bridge between business users, IT, and third-party suppliers, ensuring systems and data work seamlessly to support airline operations.
What You'll Do
* Serve as part of the Airline Center of Excellence, with end-to-end knowledge of operational processes and systems.
* Provide 3rd-line application support for Quality, Safety, Training, and Crew Planning tools.
* Analyze user requests, investigate issues, and propose process or system improvements.
* Document and translate business needs into clear functional requirements.
* Prepare and execute test cases, coordinate validation, and support global rollouts.
* Liaise between aviation subject matter experts, IT teams, and external vendors.
* Ensure regulatory and operational consistency across multiple airlines.
* Support training and change management activities during implementations.
What are we looking for?
* Master's degree
or equivalent experience in aviation, business analysis, or IT.
* 5+ years' experience
in analytical, application support, or project-oriented roles within aviation or a related operational environment.
* Knowledge of
Quality & Safety
,
Training Management
, or
Crew Planning
processes.
* Familiarity with tools like
iQSMS
,
EFOS
,
Web Manuals
, or
AIMS
is a plus.
* Strong analytical mindset with the ability to understand
data, systems, and processes
.
* Excellent
coordination and stakeholder management
skills.
* Fluent in
English
(spoken and written).
* Good exposure to
ServiceNow
,
JIRA
, or
QTest
as an advantage.
What do we offer?
Location: Diegem, Belgium
Contract: Freelance or Permanent
Start date: Early November 2025
End date: 31/12/205 (plus extension)