Develop your career in an innovative company
A Supportive and Collaborative Work Environment
About Our Client
Our client is a global leader in ophthalmic solutions, operating in more than 100 countries and serving optical professionals, eyecare specialists and retail partners. With an extensive portfolio of high‑tech optical instruments and diagnostic equipment, the organisation supports innovation, premium customer service, and cutting‑edge vision‑care technologies.
To strengthen its Belgian technical team, the company is seeking a Field Service Engineer to clients with installation, maintenance and technical troubleshooting of optical instruments.
Job Description
Installation & Maintenance
Install optical instruments and ensure correct configuration at the customer site.
Perform preventive and corrective maintenance interventions.
Diagnose technical issues and carry out repairs within after‑sales service operations.
Customer Training & Support
Train customers (opticians, ophthalmologists) on equipment use, daily maintenance, and best practices.
Provide guidance on instrument performance and care to optimise uptime.
Technical Troubleshooting
Analyse malfunctions, identify root causes, and implement effective corrective actions.
Ensure responsiveness and high service standards across all interventions.
Commercial & Relationship Management
Promote products and services during customer interactions to reinforce customer loyalty.
Identify opportunities to improve customer satisfaction and support business development.
Coordination & Administration
Organise and plan service interventions independently.
Carry out administrative follow‑up related to interventions and reporting.
Manage logistics tasks such as stock monitoring of spare parts and materials.
The Successful Applicant
Qualifications
A technical diploma (CESS/A2) or equivalent.
Valid driving licence (company vehicle provided - van).
Experience
Experience in field service, technical support, or after‑sales service.
Strong IT skills and understanding of network connectivity.
Experience in optical or biomedical equipment is a plus.
Languages
Fluency in French & Dutch is required.
Good command of English is an asset.
Personal Skills
Strong sense of service, customer‑oriented mindset.
Autonomous, organised, and capable of managing field work independently.
Excellent interpersonal skills and ability to build trust with customers.
Ability to access regions such as Ternat, Asse, Dilbeek, Meise is an advantage.
What's on Offer
Competitive salary package and company vehicle.
A dynamic role at the intersection of technology and customer interaction.
Autonomy in field operations with strong support from a global organisation.
Opportunities to work with cutting‑edge optical equipment.
A human‑scale, supportive team environment.