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Job Purpose: Be the focal point for customer attendance, supporting all customer’s requests or direct them to the correct areas.
Main responsibilities and assignments:
* Entry point between customer, terminals, agents, offshore and destination to ensure requests are correctly handled;
* Analysis of customers request and instruct correctly about fine risks to all parties involved in process (internal and external);
* Build solid relationship with your customers portfolio to provide best solution on their case managements;
* Maintain professional & friendly posture during customer's interaction in daily routine;
* Work in partnership with the sales representative & sales support;
* Work as a team to collaborate with the general demand, proposing changes and best practices among others;
* Guarantee that supervisor is duly aware about any system issue that may impact the customer attendance;
* Be part of the innovation of the company, contributing with insights and ideas on how we can have better performance
Specific knowledge:
* Customer Service
* Basic English is mandatory
* SAP system
* Working knowledge of International Commercial and Export Chain.
Degree:
* Bachelor’s degree in progress in international trade or a related field.
Ocean Network Express provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
At Ocean Network Express, we strive toward high-level results for all our employees and pride ourselves on identifying opportunities for internal movement and advancement of proven talent. If you’re interested in a career in the global transportation industry and are looking for growth and advancement opportunities, we encourage you to apply. We enjoy meeting candidates who are persistent in their own professional development.
About Ocean Network Express (ONE)
Ocean Network Express (ONE) was incepted on July 7, 2017, following the liner service integrations of Kawasaki Kisen Kaisha (“K” LINE), Mitsui O.S.K. Lines (MOL) and Nippon Yusen Kaisha (NYK). The new entity functions from its global headquarters in Singapore, supported by regional headquarters in Hong Kong, Singapore, the United Kingdom, the United States, and Brazil. ONE is the world’s seventh-largest container carrier with a fleet size of approximately 1.53 million TEU. Operating more than 200 vessels, it offers an expeditious and reliable international network of over 130 services to 120 countries and beyond. ONE is a member of THE Alliance (THEA), a global ocean carrier consortium.
For more information, please visit
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Coty is one of the world's largest beauty companies, with an iconic portfolio of fragrance, color cosmetics, skincare, and body care brands. At Coty, we celebrate and cultivate a culture of kindness. Therefore, we are proud to be an equal opportunity employer.
At Coty, we believe that beauty lies in diversity and we are committed to continuing to build an environment where all talents shine, as we value the unique contributions that each individual brings to our team. And as part of our commitment to inclusion, all profiles are welcome.
Mission
The Customer Service Manager is responsible for ensuring efficient execution and end to end order flow, supported by automation, standardization, and strong cross functional collaboration.
This role connects Customer Service, Master Data, Distribution Centers, Transportation, IT, Finance, and Commercial teams to drive performance, cost reduction, and operational efficiency, ensuring service excellence throughout the order to delivery cycle.
Scope clarification: CPFR activities are managed by another role within the structure and are not part of this position’s responsibilities
RESPONSIBILITIES & DUTIES
Customer Service & Efficient Execution
* Ensure accurate, fast, and reliable execution of customer orders across the end‑to‑end cycle.
* Drive disciplined operational routines to guarantee service consistency and execution excellence.
* Actively manage exceptions, priorities, and escalations with focus on customer impact and business continuity.
* Own the Order‑to‑Delivery process, covering:
* Order management
* Partnership with Sales ADM and Master data teams
* Synchronization with Distribution Centers and Transportation teams
* Ensure full visibility, traceability, and synchronization across systems and operational teams.
* Identify bottlenecks, risks, and inefficiencies, leading corrective and preventive actions.
Operational Performance with DC & Transportation
* Serve as the primary Customer Service interface with DC and Transportation teams .
* Monitor execution performance, service failures, and delivery deviations.
* Drive root‑cause analysis and cross‑functional action plans to stabilize and improve service levels.
* Identify and lead opportunities for cost reduction, productivity gains, and operational savings.
* Challenge inefficiencies in processes, rework, manual activities, and service failures.
* Support cost‑to‑serve discussions through data, insights, and operational improvements.
* Lead internal process automation and standardization initiatives, reducing manual work and variability.
* Partner with IT to implement and enhance digital solutions (e.g. order automation, EDI, system integrations).
* Promote scalable, standardized processes across customers, channels, and regions when applicable.
Operational KPI Management
* Define, monitor, and analyze operational KPIs such as:
* Order Accuracy
* Cycle Time
* Backlog
* Claims and Returns
Operational Support for the Commercial Team
* Act as a strong operational partner to Sales and Commercial teams .
* Ensure alignment between commercial commitments, operational capacity, and service execution.
* Support new initiatives, promotions, and customer agreements from a feasibility and execution perspective.
People & Stakeholder Management
* Lead, develop, and engage the Customer Service team, ensuring clear roles, accountability, and performance management.
* Foster a culture of efficiency, collaboration, and continuous improvement.
* Build trusted relationships with internal stakeholders to enable fast, effective execution.
REQUIREMENTS AND QUALIFICATIONS
* Bachelor’s degree in Supply Chain, Engineering, Business Administration, or related fields.
* Solid experience in Customer Service, Operations or Supply Chain Operations .
* Proven experience with DC operations, transportation, master data, and cross‑functional collaboration .
* Track record in cost reduction, process optimization, automation, and digital transformation .
* Strong analytical, communication, and leadership skills.
* Fluent English (Spanish is a plus).
* Cost awareness and continuous improvement mindset
* Process orientation and standardization
* Digital and automation mindset
ADDITIONAL INFORMATION
Hybrid work model: 2 days in-person and 3 days remote;
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Requirements:
- Familiar with Brazil import processes including bill of lading exchange, delivery, and customs declaration procedures
- Proficient in payment collection and risk control
- 3+ years of relevant working experience
- English proficiency as a working language
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CONMED Corporation is a global medical device company dedicated to empowering surgeons and improving patient outcomes. Operating in more than 100 countries, CONMED delivers innovative solutions for minimally invasive surgery, orthopedic surgery, and general surgery.
ROLE OVERVIEW
The Customer Service Analyst will be responsible for end-to-end order cycle management, serving as a strategic link between distributors, customers, and internal teams. The professional will ensure operational excellence in service delivery, leveraging the TOTVS ERP system as the primary order management tool, while maintaining strong relationships and assertive communication with all stakeholders.
KEY RESPONSIBILITIES
– Receive, review, and accurately enter customer and distributor orders into the TOTVS ERP system
– Track order status throughout all stages: invoicing, picking, shipping, and delivery
– Serve as the primary point of contact for inquiries, requests, and issue resolution for distributors and customers
– Manage occurrences, returns, and exchanges, coordinating with logistics and finance teams
– Build and analyze performance reports and service KPIs using Microsoft Excel
– Monitor delivery deadlines and proactively communicate changes or delays to relevant stakeholders
– Support the sales force with product availability, lead times, and order history information
– Maintain up-to-date customer and distributor records in internal systems
– Contribute to continuous improvement initiatives within the customer service department
REQUIREMENTS & QUALIFICATIONS
Education
– Bachelor's degree in Business Administration, Marketing, Logistics, Accounting, or related fields
Technical Skills
– Advanced proficiency in Microsoft Office, with emphasis on Excel (pivot tables, formulas, dashboards) — essential requirement
– Demonstrated experience with ERP systems — TOTVS experience is a significant advantage
– Ability to analyze and process data to generate management reports
Experience
– Previous experience in Customer Service or Commercial Operations
– Experience in the Medical Devices industry is a relevant differentiator
– Excellent verbal and written communication skills
– Proven ability to build and maintain relationships with distributors and external customers
– Proactive, organized, and deadline-driven profile
– Team player with strong cross-functional collaboration skills
– Problem-solving mindset with a focus on continuous improvement
Languages
– English desirable (reading, writing, and conversation) — an asset for communication with global headquarters
NICE TO HAVE
– Prior experience in healthcare, medical devices, or sector distributors — highly valued differentiator
– Proficiency in Power BI for dashboard creation and commercial data analysis
– Experience with Salesforce (CRM) for customer and distributor relationship management
– Background in import/export processes
– Intermediate to advanced English proficiency
WORK MODEL
This position is offered under a hybrid work model, with 2 to 3 on-site days per week at our São Paulo, SP office. The remaining days may be performed remotely.
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* Responsible for installation of UIH diagnostic imaging equipment within a designated product range at the customer site;
* Work closely with Customer Care Center (regional and headquarter level) to carry out troubleshooting, maintenance, and updates of designated product modalities under supervision;
* Attend service training courses and work toward completion of UIH Professional Certificate to build competence in providing technical assistance and support to our customers;
* Escalate at appropriate situations when customer satisfaction is compromised and ensure contractual obligations are met.
* Other tasks assigned by supervisors.
Qualification Requirements:
* Technical associate’s degree or above;
* Familiar with the principle and structure of diagnostic imaging equipment (DR/CT/ MR/PET, etc.). Good IT, Microsoft Office and Networking Infrastructure skills;
* Have the ability to find and troubleshoot faults in the field;
* Strong communication and coordination skills, good customer-oriented service manner, excellent team cooperation spirit;
* A flexible approach to work, travel and unsociable hours;
* Valid driving license and good driving record.
Key Competences:
* System configuration and debugging
* Troubleshooting
* Replacement of spare parts
* On-site training
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Hello there, thanks for paying attention to our vacancy and let us introduce ourselves.
We specialize in providing a wide range of gambling and betting services.
Our company is dedicated to delivering an exceptional and secure betting experience to our customers, leveraging the latest technology and a customer-centric approach.
Currently, we are looking for an ambitious **Special Team Manager **to join our team for** full-time** employment in our beautiful **office** in **Sao Paulo**.
Here are a few reasons to** join us**:
- **Bonuses and Incentives**: Beyond a competitive salary, we reward excellence. Expect performance-based bonuses, recognition programs, and incentives that keep you motivated.
- ** Professional Growth**: Becoming a part of a fast-growing and open-minded brand will boost your future career and a team of young leaders who constantly push existing boundaries will reveal your true potential.
- ** Work-life balance flexibility**: We trust your experience. That's why you will be free to organize your time how you like it and you will have 25 working days of paid vacation and an Executive Health plan for you.
The **Special Team Manager** oversees responsible gaming policies, manages interactions on Reclame Aqui, and handles legal disputes. This role involves creating a safe gaming environment, supporting clients in vulnerable situations, ensuring prompt public complaint resolutions, and managing legal claims.
As a **Special Team Manager **at our company, we expect you to be responsible for the following:
- Implement and monitor responsible gaming policies, including self-exclusion tools and betting limits.
- Oversee all interactions on Reclame Aqui, ensuring quick and constructive responses.
- Manage legal cases, working closely with the legal team to resolve disputes.
- Analyze complaint trends to develop action plans, reduce public complaints, and strengthen the company’s reputation.
- Provide specialized support for clients with gambling addiction risks, promoting healthy gaming practices.
**Required skills**:
- Bachelor’s degree in Law, Psychology, Business Administration, or related fields.
- Minimum of 5 years of experience in responsible gaming management, public complaint handling, and legal dispute resolution.
- Knowledge of gambling regulations and consumer protection.
**Will be considered a plus**:
- Experience in customer service
- Operational knowledge of Reclama Aqui
- Experience in the iGaming market
For our part, we are ready to provide you with our complete and comprehensive support to cope with this list of tasks successfully. Our **Customer Service (CS) & Ombudsman **is waiting for you to become an indispensable part of it!
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Working at Freudenberg: "We will wow your world!" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 52,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.
We at Freudenberg-NOK Sealing Technologies run the business operations of Freudenberg Sealing Technologies (FST) in the Americas. Being part of the global Freudenberg Group, our company is a leading producer of advanced sealing technologies for automotive and general industries. Freudenberg-NOK Sealing Technologies is a joint venture between Freudenberg and NOK Corp. in Japan, is headquartered in Plymouth, MI, operates more than 20 facilities and employs about 4,700 people across the Americas.
Some of your Benefits
Health Insurance
Easily Reachable
Meal Allowance
Public Transportation Allowance
Welcome to career changers
- São Paulo
- Hybrid Work
Freudenberg-NOK-Componentes Brasil Ltda.
You support our team as
CUSTOMER SERVICE ANALYST
**Responsibilities**:
- Conducts order validations and entries
- Confirms customer order receipt, creation, and delivery
- Monitor and tracks order statuses and manages claim cases and returns
- Provides clear and consistent communication between and with customers and internal production
- Serves as the primary contact for customers, including cases of issues or escalation
- Supports transfer projects and process improvement initiatives
- Handles routine maintenance of the Master Data System
**Qualifications**:
- Bachelor’s Degree in Relevant Field; advanced degree preferred or compensating years of experience
- Specified Years of Industry-relevant professional experience
- Relevant certifications, system experience, and training
- Professional-Level English language skills preferred
- Communication & Collaboration: Communicates clearly and concisely, while engaging proactively with colleagues at all levels of the organization.
- Value for Customers: Anticipates, understands and meets internal/external customers’ needs and expectations. Develops solutions based on a customer centric approach.
- Innovation: Drives and supports innovative ideas, while taking informed risks to seek and develop new or improved solutions.
- Drive & Execution: Proactively identifies what needs to be done and takes action. Explores new ways and pursues new opportunities.
The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.
Additional Information
Amanda Sampaio
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**Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.**
At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.
Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.
The _Customer Service Analyst_ for Beckman Coulter Diagnostics is responsible _for _coordinating the E2E order management activities for external customers in Brazil and will be the main point of contact to all external customers. This position will be the SPOC (Single Point Of Contact) to all issues related to these customers and act as a facilitator among Quality, Regulatory and Finance, being responsible for the RMA process in Oracle and track all the processes until credit note is generated if applicable/appropriate._
This position is part of the _Operations_ located in _Brazil _and will be **full time on-site in São Paulo-SP**. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.
You will be a part of the _Operations_ and report to the _Customer Service Coordinator_. If you thrive in a_ multifunctional, leadership, fast paced_ role and want to work to build a world-class _supply chain_ organization—read on.
**In this role, you will have the opportunity to**:
- Act as the primary interface between strategic healthcare clients and internal operations, ensuring timely and accurate order fulfillment of diagnostic consumables.
- Monitor order performance and proactively follow up to ensure delivery within agreed timelines, avoiding stockouts that could impact patient care.
- Collaborate closely with Planning, Logistics, Importation, Billing, and Finance teams to resolve issues related to product availability, credit holds, and delivery delays.
- Communicate effectively with clients regarding order status, backorders, and delivery forecasts, maintaining transparency and trust.
- Drive innovation and process improvements within the Customer Service function, contributing to operational excellence.
**The essential requirements of the job include**:
- Minimum 5 years of experience in Customer Service, Supply Chain, or International Business.
- Bachelor’s degree in Supply Chain Management, Business Management, Production Engineering, International Trade, or related fields.
- Strong organizational skills, a high sense of accountability and proactive mindset to identify and implement process improvements.
- Experience with Oracle ERP systems and proficiency in Excel.
**It would be a plus if you also possess previous experience in**:
- Experience in the healthcare or diagnostics industry.
- Knowledge of Power BI and data visualization tools.
- Intermediate English (reading, writing, and basic communication).
Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
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Contrato: CLT
* VA
* Totalpass
* PLR
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