Expanding steadily since its launch in 2003, the ACENSI group is an IT consultancy firm, well known for their technical and functional know-how, who specialize in Telecommunications, Media and Financial Markets, as well as in the Energy industry. ACENSI guides businesses in evolutionary IT projects from the initial strategies through to their realization (Management and Project management, Development, Design and Implementation, Infrastructure). From its original focus on technical engineering and Business Analysis, ACENSI has developed new areas of expertise in Human Resource Management Systems, Business Intelligence, e-learning and Client Relationship Management. Dynamism, enthusiasm and social development are all valued at ACENSI, allowing our clients to benefit from consultants with a true blend of talents.
ACENSI BELGIUM is looking for his client an Workplace Support Engineer
Activities
The main activities are:
• Provide 1st & 2nd line support by telephone, mail or in person.
• Active filtering, handling, coordination and follow-up of IT service requests.
• Provide user assistance in a broad sense including tablets, Smartphone’s, ... via all our communication means like phone, mail, IT corner, Yammer, etc.
• Identify, track, and resolve hardware and software incidents that affect the end-users.
• Ensure Workstation Assets Management.
• Be able to master, set up and configure workstations.
• Prepare accurate and timely support documentation where required.
• Active contribution in Workplace related projects.
• Coordinate technical assistance to resolve operational issues provided by internal and external service providers.
• Liaise with external suppliers to ensure delivery to agreed standards and timescales.
• Advise on workplace & mobile architecture in a broad sense (conceptual).
• Be a driver in innovation & improvement projects.
Expected skills
• IT workplace experience in a large enterprise environment (+ 1000 users), experience in a Trading environment would be a bonus.
• 5-8 years’ experience in the domain requested.
Languages (minimum CEFR qualification) : French, Dutch & English.
General skills (soft skills)
• Outstanding communication skills and able to work autonomous.
o Active listening
o Sociability
o ...
• Strong interest in IT technology trends.
• Service oriented (customer facing).
• You are not afraid to drive initiatives.
• You have a strong analytical mind, you are able to tackle a problem from different angles and make decisions quick.
• You like to work in a team.
• You are able to perform under pressure.
• You are reliable and punctual.
Expected deliverables
The Workplace Support Technician will be devoted to all aspects of computer applications, set-up, installation, troubleshooting, service management and project management aspects. He or she will participate in the management of the additional workload of run activities and, will contribute to improving the quality of the service.