Bilingual Customer Experience Specialist Opportunity
As a Bilingual Customer Experience Specialist, you'll be the first point of contact for customers across various channels. Your mission is to deliver exceptional service, solve problems, and leave customers feeling supported and valued.
Key Responsibilities:
1. Help customers with orders, questions, and tech issues.
2. Engage across multiple communication channels, including phone, email, chat, and social media.
3. Tailor your tone and approach to match brand guidelines.
4. Resolve escalations with professionalism and empathy.
5. Log cases and interactions with accuracy and care.
What We Offer:
* A competitive salary.
* A meal allowance.
* A transport allowance.
* Health insurance coverage from day one, free after six months.
* Performance bonuses based on success.
* Relocation support to help you settle in smoothly.