Job Title: Business Analyst (Order to Cash) Job Type: Contract Who can apply: Anyone Location: Brussels, Belgium Language: English Work regime: Hybrid (2 days/week onsite) Keywords: Business Analyst, OTC, OTA, UAT, Customer Interactions Cluster Sector Our client stands as a globally renowned leader in financial messaging, spearheading safe and secure networks that enable seamless communication and transactions among financial institutions worldwide. Serving as the cornerstone of global financial telecommunication, it plays a pivotal role in facilitating the backbone of the industry's infrastructure. Alternative vaguer: Our client stands as a globally renowned leader in financial telecommunications. Position Overview: Customer Interactions cluster is looking for a senior business Analyst to collect, study, prioritize, co-ordinate high quality customer requirements and to make the bridge between the business and the squad members (development and quality assurance) by co-creating with them the best design and solutions for the expressed business needs. This position is initially to cover a mission of 9 months in the GTMO squad who is in charge of delivering the ordering solutions coming from product teams within the Order-to-Cash and Order-to-Activation value streams What you'll do: Lead and plan the definition, analysis, validation and maintenance of business requirements and business processes for large size/complexity/system risk projects by working in close liaison with customers and other divisions and in line with evolving business requirements. Ensure that the non-functional requirements are in line with customer expectations. Validate proposed solutions to technical and/or business problems in relation to current and future business environment, reconciling business requirements with technical solutions. Build and maintain the business processes mapping in ARIS Facilitate discussion among the people involved in order to get clarification and agreement on business requirements Collaborate closely with development and quality assurance team in an agile way of working and via 3 amigos meeting to co-create the solution. Facilitate the demo to end-users and when needed, organize the User Acceptance Testing (UAT) Contribute to the continuous improvement on how to have maximum effectiveness in a changing, Agile, environment. You participate in the life of the squad and in the Agile ceremonies. What you bring: University degree or equivalent work experience At least 5-7 years’ experience in business analysis, project development. 2 to 5 years of business process optimization SAP Workflow and SAP OTC experience required Pega Workflow experience is a strong asset Experience in Order-to-Cash and Order-to-Activation processes in telecom industry Excellent analytical skills Strong communication skills Fluent in written and spoken English Team player Business Processes Optimization Experience with ARIS or other process modeling tools is required Knowledge of Jira, Confluence is required A little about us: Innova Solutions is a diverse and award-winning global technology services partner. We provide our clients with strategic technology, talent, and business transformation solutions, enabling them to be leaders in their field. Founded in 1998, headquartered in Atlanta (Duluth), Georgia. Employs over 50,000 professionals worldwide, with annual revenue approaching $3.0B. Delivers strategic technology and business transformation solutions globally. Operates through global delivery centers across North America, Asia, and Europe. Provides services for data Centre migration and workload development for cloud service providers. Awardee of prestigious recognition including: Women’s Choice Awards - Best Companies to Work for Women & Millennials, 2024 Forbes, America’s Best Temporary Staffing and Best Professional Recruiting Firms, 2023 American Best in Business, Globe Awards, Healthcare Vulnerability Technology Solutions, 2023 Global Health & Pharma, Best Full-Service Workforce Lifecycle Management Enterprise, 2023 Received 3 SBU Leadership in Business Awards Stevie International Business Awards, Denials Remediation Healthcare Technology Solutions, 2023