Responsibilities
* Implement and maintain HEXAGON solutions into customers production environments;
* Provide first and second line support;
* Be involved in the guard duty service;
* Work on Incident resolution & reporting and identify temporary and long-term solutions;
* Provide customers support in the implementation and usage of the HEXAGON products;
* Deliver high quality standards services;
* Maintain and develop personal effectiveness;
* Ensure products and solution quality excellence;
* Customer satisfaction focus;
* Service Level Agreements satisfaction focus;
Education / Qualifications
* Minimum 5 years of experience in software maintenance is mandatory;
* Knowledge and administration of WEB sites and services is mandatory;
* Knowledge and administration of Operating System (Windows Server and Desktop) is mandatory;
* Knowledge of database MS SQL Server 2012 or higher and/or Oracle 12c or higher;
* Knowledge of SQL and scripting languages;
* Initiative and dynamic attitude, team player;
* Able to plan and carry out by his/her own multiple work assignments while respecting deadlines;
* Excellent verbal and written interpersonal and communication skills;
* Stress resistant;
* Languages skills: French and English are mandatory (Dutch is a plus);
* Knowledge of the emergency world (Police, Fire Brigade, Civilian Protection…) is a plus;
* Knowledge of Computer Aided Dispatch, GIS, Radio, and/or Telephony software experience is a plus;
* Knowledge of ITIL processes is a plus;
* Car driving license is mandatory;
Legal Obligations
To access high-security sites, you must obtain legal access authorization and demonstrate that you have no criminal record. To this end, this offer can only be made to Belgian residents. This requirement is absolutely mandatory for employment within our public security service and the Belgian police.
About Hexagon
Hexagon is a global leader in digital reality solutions, combining sensor, software and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications. Our technologies are shaping production and people-related ecosystems to become increasingly connected and autonomous – ensuring a scalable, sustainable future.
Hexagon’s Safety, Infrastructure & Geospatial division improves the resilience and sustainability of the world’s critical services and infrastructure. Our solutions turn complex data about people, places and assets into meaningful information and capabilities for better, faster decision-making in public safety, utilities, defense, transportation and government.
Hexagon (Nasdaq Stockholm: HEXA B) has approximately 25,000 employees in 50 countries and net sales of approximately 5.4bn EUR. Learn more at hexagon.com and follow us @HexagonAB.
Diversity & Inclusion
Everyone is welcome. At Hexagon, we believe that diverse and inclusive teams are critical to the success of our people and our business. Everyone is welcome—as an inclusive workplace, we do not discriminate. We embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all. Respect is the cornerstone of how we operate, so speak up and be yourself. You are valued here.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Other, Information Technology, and Management
Industries
* Software Development
Verviers, Walloon Region, Belgium
Heerlen, Limburg, Netherlands
Aachen, North Rhine-Westphalia, Germany
Aachen, North Rhine-Westphalia, Germany
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