Job description
· Provide on-floor technical support for end users during and after the O365 data and Device migration.
· Assist with device autopilot provisioning, App Installation and configuration (laptops, desktops, printers, scanners).
· Troubleshooting, and support for all end-user computing devices, applications and handheld devices etc.
· Support Office 365 suite (Outlook, Teams, SharePoint, OneDrive) and resolve related issues.
· Assist with device setup and configuration (laptops, desktops, printers, drive mapping and Outlook/OneDrive profiles)
· Troubleshoot network connectivity, LAN, DHCP/DNS, VPN, and Wi-Fi issues.
· Handle hardware and peripheral issues (printers, docking stations, monitors).
· Perform basic software installations and updates.
· Guide users on best practices for security and compliance.
· Escalate unresolved issues to project & Level 2/3 support teams.
· Document incidents and resolutions in the ITSM tool (e.g., ServiceNow).
· Provide user training and guidance for new tools and processes.
· Strong knowledge of Windows OS and Mac OS troubleshooting.
· Expertise in Office 365 client end Services & support.
· Must have familiarity with Active Directory (password resets, account unlocks, MFA, Entra ID and SSO).
· Must have basic Azure File Sync & DFS file share mapping and permissions knowledge
· Troubleshooting and support for all end-user computing devices, applications and handheld devices etc.
· Basic understanding of network troubleshooting (IP, DNS, Wi-Fi).
· Printer configuration and troubleshooting experience.
· Knowledge of endpoint security tools (antivirus, encryption).
· Ability to work with ITSM tools for ticket management.
· Create KB/SOP document
· 4+ years of experience in EUC or desktop support roles.
Additional Soft Skills
· Must have Dutch and English-speaking language, French is a nice to have.
· Excellent communication and interpersonal skills.
· Ability to work under pressure in a fast-paced environment.
· Strong problem-solving and analytical skills.
· Customer-focused with a proactive approach.