And what if your talent were to take shape with us?
Publicado el 9/1/2026
Labor
Main Purpose of the Role :
Ensure customer satisfaction for airline clients by coordinating, monitoring and optimizing airline catering services, from order intake to post-flight follow-up, in strict compliance with quality standards, food safety regulations and aviation operational constraints.
Customer Relationship Management
1. Act as the main point of contact for airline customers (scheduled flights, charter, VIP).
2. Act as the interface between airline customers and internal teams.
3. Provide centralized and fluid external and internal operational communication between the unit and clients.
4. Understand customer needs and provide personalized follow-up.
5. Provide excellent relationships with stakeholders to retain customers and create a unique operational and commercial partnership.
6. Handle requests, complaints and emergency situations with responsiveness and professionalism.
7. Monitor and control crew comments and feedback, ensuring an appropriate response within 24 hours.
8. Participate in customer meetings and performance reviews.
Operational Coordination
9. Receive, verify and confirm catering orders (meals, beverages, cabin equipment).
10. Ensure all operational information (flight schedules, manuals, menu changes, special instructions, etc.) is clearly communicated, understood, completed and applied by all key stakeholders within the unit.
11. Coordinate with production, logistics, quality control and airside transport teams.
12. Intensively control compliance with agreed services during preparation and delivery (flight checks, chef tables, special services).
13. Ensure compliance with delivery times, quantities and customer specifications.
14. Manage last-minute changes (aircraft change, schedule adjustments, passenger numbers).
Quality, Safety and Compliance
15. Ensure compliance with HACCP, ISO standards and airline-specific requirements.
16. Monitor the conformity of delivered services.
17. Ensure proper execution and follow-up of corrective actions.
18. Participate in internal and customer audits.
19. Report non-conformities and track corrective actions.
20. Ensure the airline quality dashboard is properly maintained and updated.
Administrative Follow-up and Reporting
21. Update order management and billing systems.
22. Ensure accurate billing: verify that all items are charged correctly and at the agreed prices.
23. Monitor performance indicators (OTIF, complaints, customer satisfaction).
24. Prepare reports and dashboards.
Perfil
25. Minimum 2 years of experience in commercial or customer services positions
26. Experience in catering companies is mandatory
27. A previous experience on Airlines customer services is appreciated
28. English and French fluent; knowledge of Dutch (Flemish) is a strong asset; additional languages are an asset.
29. Customer focus, empathy, negotiation skills, constancy, work under pressure, results oriented
30. Client satisfaction will be your priority
31. Attention to detail
32. Focussed on compliance at all time
33. Resilient to stressful situations
34. Well organized, rigorous and methodical yet flexible to adapt to local constraints
35. Commercial awareness
36. Hands on personality
37. Excellent computers skills (Office Suite)
ABOUT NEWREST :
Specialist in out-of-home catering in 70 countries, and the only player to intervene in all sectors of catering and related services, Newrest is one of the world leaders in multi-sector catering.
Our 60,000 committed and talented employees do what is necessary to offer consumers balanced, diversified and tasty meals while scrupulously respecting hygiene and food safety standards.