The IT OPS Solution architect is a key player in our ongoing efforts to modernize the tooling underpinning our Service Operations at KTN. You will be responsible for the further development of the Service Operations tooling in accordance with ITSM best practices and business needs. Furthermore, you will spearhead efforts to implement an in-depth data-driven and automated approach to IT OPS.
Key Responsibilities
* Team and Project Management of tooling associated with ITAM, Change, Incident, Problem, and Knowledge Management.
* Improve data architecture based on DDD principles.
* Gather business requirements and deliver solutions in collaboration with the development team.
* Facilitate the inner workings of the project team according to Scrum / Agile methodology.
* Continuously improve the project team, ITSM processes, and tooling.
* Innovate ITSM processes with the help of AI technology.
Qualifications and Skills
* Holistic approach to optimizing business processes via IT
* Solution Architecture
* Domain-Driven Design
* Business Architecture
* People Management
* Scrum / Agile methodology
* Project Management Skills
* Inquisitive mindset / lifelong learning
* Fluent in English
* Ability to work collaboratively in a team environment
* Self-learning, self-starter, hands-on, naturally curious, constructive critical thinking
* Willingness to travel abroad for short periods (up to 1 week)
* Excellent communication and presentation skills
* Strong problem-solving skills and attention to detail
* No-nonsense way of working
Experience
* Minimum of 5 years of IT-related experience in a leadership or architectural role
* Experience in AI is a plus
* Experience in ITSM or enterprise environments is a plus
We Offer
* A no-nonsense culture embracing entrepreneurial skills
* Long-term employment with a focus on personal development
* Hybrid work possibility: up to 3 days in the office, 2 days remote
* Options for freelance or payroll employment, with benefits such as meal vouchers, insurance, company car, etc.
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