We shape the future of work – shape it with us! We are TAKKT – an international, listed company with strong brands such as Kaiserkraft, Ratioform, BIGDUG, FRANKEL, Gerdmans and Runelandhs. As a leading provider in B2B omnichannel commerce, we create powerful and sustainable solutions that make working life easier and better. Join Kaiserkraft a strong brand of TAKKT Group – we are looking for motivated employees to strengthen our team as Customer Service Representative (gn) to shape new worlds of work! Where You Make An Impact: Correct registration and follow-up of complaints within the specified deadlines Administration and processing of returns and monitoring of quality issues with suppliers Monitoring, recording, and communication of delivery times, monitoring of grouped orders and monitoring of specific customer requests (labels, delivery notes, prior email notification before delivery) Oversee strategic optimization of the eCommerce platform and measure success via KPIs and ROI. Ensuring correct invoicing to customers (preparation and sending) What Makes You Be the Perfect Fit: Good proficiency in MS Office, CRM applications, and ordering systems Empathy and the ability to think in a solution-oriented manner Excellent oral and written communication skills in Dutch and French Reasonable knowledge of English, both oral and written Because You Matter (example) Competitive salary and benefits package. Flexible working hours with a hybrid model require 60% office presence Modern office location with ergonomic workspaces, and a collaborative atmosphere Career & development: Access to a strong network, individual training opportunities. Support & responsibility: Family services for every life situation, plus active promotion of sustainability and social engagement. Ready To Join Us? Then apply now and become part of the TAKKT Group. Together we creat... CRM systems, MS Office Suite, Optimization, Customer billing, VOS, Customer Service, ROI, Quality Issues, KPI, Communication, Onlineshops, Registration, Solution Oriented, Delivery, Customer Requests, Delivery Notes, Manners, Monitoring Originele vacature is te vinden op StepStone.be – Maak nu een Jobagent aan op StepStone en vind je droombaan! https://bit.ly/2jPYsZC Vind gelijkaardige jobs, informatie over werkgevers en carrièretips op StepStone.be! Original job ad is published on StepStone.be - Set up a Jobagent at StepStone now and find your dream job! https://bit.ly/2jPYsZC For similar jobs, information on employers and career tips visit StepStone.be! La version originale de cette offre d'emploi est disponible sur stepstone.be – Créez maintenant votre Job Agent sur StepStone et trouvez le job de vos rêves ! https://bit.ly/2jPYsZC Trouvez des jobs similaires, des informations sur les employeurs qui recrutent et des conseils de carrière sur stepstone.be!
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