Job Description As Customer Service Manager (m/f/d), you will lead our Dutch- and French-speaking teams and ensure an outstanding customer experience across markets. You combine operational excellence with people leadership and act as a key link between Customer Service and internal stakeholders. This role is ideal for a hands-on leader who thrives in a fast-moving environment and enjoys improving processes while developing people. Your Tasks Lead, coach, and develop the NL & FR Customer Service teams. Take ownership of daily operations, KPIs, and workload management. Monitor performance and proactively optimize processes and tools. Ensure smooth cross-site collaboration (Tongeren & Sevenum). Act as escalation point for complex cases. Foster a positive, performance-driven, and collaborative team culture. Serve as a strong business partner to internal stakeholders.