Official Distributor for
Volvo Construction & Equipment, Volvo Penta and Volvo Trucks & Bus,
SMT
offers a wide range of products in more than twenty countries of
North, West & Central Africa, Belgium, the Netherlands and GB. We operate an outstanding own sales and service network which excels in operational agility and entrepreneurial spirit. By engaging in partnerships with our customers, we create value delivering state-of-the-art services and products. Our ambition in both territory coverage and product portfolio is a strong commitment to support our customer's growth. In order to support the growth of our
Aftersales Department, we are currently looking for a
Business Analyst
to
join our
HQ Team
in
Brussels. If you are passionate about
Africa
and
Business Transformation, this position is for you !
As a
Business Analyst - Aftersales
at SMT, you will play a central role in the
continuous improvement
of our Business Applications and Business Processes. Your positioning in the company allows you to be a key player of our
Digital Transformation. You're responsible for
providing practical solutions
that the business can implement when experiencing challenges with systems.
Information Gathering:
conduct interviews, organize meetings, and workshops to collect all necessary information ; Needs Analysis:
collaborate with internal departments to identify business needs and user requirements related to our
Aftersales & IT systems
; Documentation :
maintain business models, functional designs, and system documentation ; Process Analysis : Describe, analyze, and evaluate bottlenecks as well as opportunities for improvement in our
Aftersales operational processes
; Process Modelling : Use modelling techniques to map and optimize Aftersales processes ; Develop & Write functional specifications
: Develop business analyses, detect opportunities, and translate them into functional specifications and user stories for IT development ; PowerBI reports : qualify requirements, propose solutions, test solutions and implement them ; Project Management : Actively participate in project management, monitor progress, coordinate actions with project teams and project managers, while respecting deadlines and budgets ; Monitoring Developments : Stay constantly informed of the latest trends and developments in the field of IT and process analysis.
You hold a Bachelor or Master Degree in Business Administration, Information Technology, Computer Science, or a related field ; You already have a
minimum of 5 years' professional experience
as a Business Analyst, consultant, or in a similar role, ideally in the services sector ; You are fluent in
French and English languages, both written and spoken ; You have strong knowledge of
process modelling techniques
(BPM, UML, etc.) ; You have previous experience with
Agile methodology, experience in Scrum is a plus ; Familiarity with
business analysis tools
(e.g., Excel, Power BI, SQL) is preferred ; You have
excellent communication skills
(both technical and non-technical) ; You are organized, methodical, and able to meet deadlines while keeping an eye on details.
A salary in line with your experience and achievement as well as other benefits (Car, group insurance, hospitalization insurance, representation allowances,…) ; A real opportunity to enhance your experience and develop your skills ; A function with an international influence that combines autonomy and initiative ; A framework with a human dimension and a dynamic corporate culture, energetic and ambitious, where team spirit, customer satisfaction, flexibility and the quality of the services are recognized as its main values.
Maîtrise des outils, Business Needs, Attention to detail, Aftersales, Modélisation, Use ICT systems, Business analysis, Power BI Reports, Analysis Tools, Business, Process Analysis, SMT, Administration, Process Management, Current Trends, Projects, Développement, Proposing Solutions, UML, Development, Design, Coordination, Scrum, Attentif, Service Industry, Organization Skills, Meet Deadlines, Analyse commerciale, Rapport, Agile Methods, Budget, Business, Recueil des besoins, Informatique, Methodical approach, Processus de vente, MS Excel, Français, Functional Design, Documentation, SMT, Gestion de process, Entretien, Progress monitoring, Communication, Budget, Business Modeling, Practical Solutions, Monitoring, SQL, Process Modelling, Communication, SQL, Aftersales, MS Excel, Process Modelling, Workshops, Project Management, User Requirements, Scrum, Méthodologie, Business Process, User Story, Computer science, Power BI, Needs Analysis