Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Salesforce Business Analyst.
Reponsabilities
* Analysis and requirements gathering with direct business interaction, understanding end-to-end processes and translating them into viable Salesforce solutions.
* Process modeling
* Business flows and rules
* Implementation lifecycle management: from discovery to go-live, ensuring traceability, quality, and deadline compliance.
* Functional validation and testing: defining and executing test scenarios; managing UAT with key users.
* Post-implementation support: functional support, change management, and end-user training.
* Close collaboration with technical and business teams, ensuring alignment between requirements, architecture, and deliverables.
Professional Competencies
* Critical thinking and business vision: able to question requirements, propose alternatives, and optimize processes.
* Results-oriented with a focus on delivering value to the client.
* Excellent communication with stakeholders at different levels (management, business, IT).
* Management capability in on-site environments, leading workshops, presentations, and solution validations.
* Autonomy and self-management in high-demand contexts.
* Broad view of the Salesforce ecosystem, understanding impacts across clouds, integrations, and client roadmap.
* Strong documentation and reporting skills: clarity in functional deliverables and progress tracking.
Experience
* Proven experience (3+ years) in Salesforce implementation projects, preferably large-scale or multi-system.
* Experience in complex corporate projects, with multiple teams or integrations.
* Experience in agile methodologies (Scrum, Kanban) and functional backlog management.
* General knowledge of Salesforce architecture, integrations, and configuration best practices.
WHAT DO WE OFFER
* Permanent contract.
* Flexible Schedule. We make it easy. Balance your professional and personal life.
* Certifications plan. Improve your skills and get the official certificate from our main partners.
* Home Office. You decide and we support you.
* Flexible retribution (public transport ticket, Ticket restaurtant, …).
* Health insurance.
* OMEGA in action. Our commitment to a better society is not just an intention
* Professional development: Evolve, grow and get where you want to go.
About us
Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.
Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.
With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.
We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.
Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).
At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.