Job Overview
As our Technical Architect, you will be responsible for understanding, detailing, and implementing all customer requirements according to scope. You will actively collaborate with customer SMEs to build the best technical solution for integrating Zendesk into customer workflows and processes, ask questions to dig into the customer’s use case, collect and assemble the business problem to solve, and craft their Zendesk instance for the customer to be successful.
Responsibilities
* Seek to understand our current and prospective customers’ needs and lead technically oriented customer conversations.
* Work collaboratively with Consultant, Support and Account Management teams to position, present and validate implementation solutions to our actual and prospective customers.
* Communicate highly technical concepts to a variety of audiences, including executive‑level technical decision‑makers.
* Provide feedback and prototype ideas from the field to influence product development.
* Design, proof‑of‑concept and present technical solutions for customer use cases.
* Suggest validated workarounds to fill product gaps.
* Lead highly technical discussions on a broad variety of technologies.
Qualifications and Experience
* Bachelor’s Degree (or equivalent experience) and 1‑2+ years of experience delivering consulting services and/or programming experience with languages such as Ruby, Python, Java, C# or JavaScript.
* Excellent analytical skills, including the ability to meet a business requirement with a technical solution.
* Strong solution scoping abilities, using our existing solution and influencing new product development.
* Experience with RESTful APIs and developing applications on the backend (servers and databases) as well as the client side (Android, Web, iOS, etc.).
* Experience developing, selling, or supporting SaaS applications.
* High energy, passion and positivity – you enjoy presenting to and interacting with customers.
* Experience in a broad variety of technical concepts (web development, web sockets, mobile development, backend development, automation, etc.).
* Strong communication skills.
* English proficiency is required. Additional languages are a plus.
Nice to Have
* Experience in global teams.
* Familiarity with a backend programming language (Ruby, Python, C#, etc.).
* Hands‑on experience with Zendesk products, implementations, configuration, Apps Framework, and SSO.
* Zendesk Administrator Certification.
* Zendesk App Developer 1 Certification.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre‑employment testing, or otherwise participate in the employee selection process, please send an e‑mail to with your specific accommodation request.
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