Job
Marketing Activation Specialist
Permanent contract // Louvain-la-Neuve
ACTITO is a Belgian company that was founded in 2000 and that develops an Agile Marketing Automation platform in SaaS mode. Actito helps marketers to manage their multi-channel campaigns and to interact at the right time with each contact in a personalized way. We help marketers to take business opportunities throughout their customers' journey, with the right combination of technologies and integrated services.
We promote customer-centric marketing by deploying acquisition, cross-selling and loyalty programs with growth and ROI always in mind.
Actito continues to grow to become a strong European player in marketing automation, with subsidiaries in France, the Netherlands, Canada, the United Kingdom and Spain.
In order to expand our Belgian Actito team, we are looking for a Marketing Activation Specialist for our office in Louvain-la-Neuve.
[About the job]
Key responsibilities
[About the job]
* Working with our clients to boost their relationship marketing and marketing automation by accompanying them in the use of our software.
* Mastering the Actito platform UI to have an excellent command of the platform’s possibilities, as well as its limitation, and be able to communicates these effectively.
* Responding to customers’ support requests with clear, complete and concise explanations that allow them to deliver their marketing campaigns effectively.
* Working with other relevant internal teams to provide potentially more technical response to customer requests in a timely manner.
* Completing marketing automation, sms and email marketing projects services as sold to customers to a high quality which meet/exceed campaign goals.
* Provide training sessions 1-1 or in small groups, online and in-person, to enable new customers to quickly become confident users of our software
* Maintaining a high level of customer satisfaction through responsiveness, applying an understanding of their business needs, and professional communication.
* Reassemble feedback to enable software improvement with product teams.
You want to join our team ?
[About you]
Qualifications and Skills :
* You are a good communicator.
* You are able to handle several projects at a time.
* You can manage feedbacks from stakeholders.
* You are well-organised.
* You know how to stay calm when faced with complex situations.
* You have a positive attitude.
* Team spirit is crucial for you.
* You are curious and interested in new technologies (and digital marketing).
* You are willing to take responsibility and initiative.
* You have good attention to detail.
Required education and training :
* 3,4 years + experience in a similar role.
* Active knowledge (oral and written) of English and Dutch/French.
* Technical or Digital Marketing background.
[About you]
Ready to take up the challenge?