Technical Support Specialist We are seeking a highly skilled Technical Support Specialist to ensure the reliability and performance of our interactive attractions. This role plays a key part in ensuring the smooth operation and long-term reliability of our interactive attractions around the world. Responsibilities: Solve technical problems, investigate elevated issues, confirm problem validity, and seek solutions for complex issues. Provide technical assistance in a multi-tiered platform environment, troubleshoot customer incident requests and updates, resolve or escalate to appropriate groups, and handle multiple incidents simultaneously. Maintenance Tasks: Respond to daily customer calls and messages. Assist customers with troubleshooting and fixing issues on their attractions. Visit customer sites to maintain rides and train maintenance teams. Prepare and follow up on shipments of hardware for customers. Coordinate with the technical team to solve issues. Fully track and document every maintenance action in the database. Participate in internal shift rotations (Hotline support). Maintain a stock of spare parts for customers. Sync with maintenance teams in Asia and USA. Identify areas for improvement in the production and training process using data from maintenance activities. Supply specifications to the technical team for maintenance tools needed for maintenance tasks. Key Skills and Qualifications: Detailed understanding of technology. Excellent problem-solving skills. Able to work under pressure. Effective communication skills. Benefits: This role offers an exciting opportunity to be part of a dynamic team that drives innovation and excellence. You will have access to ongoing training and professional development opportunities, enabling you to grow your skills and expertise. What We Offer: We offer a collaborative and supportive work environment where you can make a real impact. Our team is passionate about delivering exceptional results and we reward hard work and dedication.