Globall Concept, a market leader in festive decoration
At Globall Concept, we don’t just decorate spaces — we create magical worlds. As a leading international player in festive lighting and decoration, we design and deliver turnkey experiences for shopping malls, cities, and iconic public spaces around the globe. From Christmas to Valentine’s Day, Easter to Halloween, our mission is simple: to transform everyday spaces into immersive, unforgettable experiences through creativity, innovation, and bold design.
We’re looking for a new Key Account Manager to drive our commercial activities in shopping malls and other retail properties in the regions of Flanders and The Netherlands. In this role, you won’t just be selling, you’ll be leading decoration projects for your client. You will collaborate closely with our creative studio and project managers to ensure the best decoration experience for our customers.
This is a high-impact role with direct exposure to leadership, where your ideas and actions will make a visible difference. If you’re ambitious, strategic, and eager to leave your mark on an European scale, this is your chance.
The mission
Actively prospect and seek new customers and new opportunities amongst shopping malls, XXL retail properties and leisure parcs, within the territories assigned to you.
* Understand the needs of the customer and communicate them internally to jointly elaborate the perfect project for the client.
* Answer to customers’ request for proposal with qualitative proposals and convince the client with an impressive and impactful pitch of the proposals.
* Maintaining excellent relationships with customers.
* Ensure the follow-up from A to Z with the client throughout the project, from the reception of the call for tenders until the installation of the decorations.
* Maximise the customers satisfaction by ensuring operational excellence and precise communication.
* Ensure a smooth collaboration between the different internal teams, including our creative Studio, our project managers and our production desk, while being the single point of contact for the customer within our company
* Continuously improve ways of working, processes, and decision-making frameworks to strengthen partner performance.
* Stay ahead of the game by monitoring market trends, competitor moves, and emerging opportunities.
Remote position (with 1 day at the office), based in Nivelles but open to travel to frequently meet with customers and drive projects on-site.
Your profile
Experience
+3 years in sales or key account management of projects. Experience working in retail property / mall operations / large format retail environment is a plus.
Languages
Proficiency level in Dutch, French and English.
Communication & influence
Clear, persuasive verbal and written communication and active listening skills to understanding clients' needs, budget constraints, timeline pressures.
Client-centric delivery
Ability to listen and understand the clients' needs, build trust and strong relationship with the client.
Project management & organizational skills
Managing multiple accounts/projects simultaneously, meeting deadlines, tracking milestones, coordinating internal teams and managing budget and risks.
Strategic thinking
Understand the (shopping)mall business and interests and develop a proposal that aligns with client needs and interests.
Adaptability & problem-solving
Be agile to face surprises and able to escalate issues, find workarounds, keep clients confident.
Finally a real entrepreneurial mindset
Motivated and involved in its work, able to work autonomously and to anticipate potential issues.
What we offer
* A full-time permanent contract (39h/week)
* A salary corresponding to your experience with benefits (company car, fuel card, annual bonus, eco & meal vouchers, hospitalization insurance, etc.)
* 26 days of leave
* A flexible schedule and remote position, except for 1 day per week at the office in Nivelles
* A pleasant and dynamic professional environment.
* Family-owned business with amazing staff events (Teambuilding, Christmas dinner, etc.)