Job Title: Senior Business Analyst – Payments & Cash Management
Location:
Brussels, Belgium (Montagne du Parc 3)
Work Mode:
Hybrid (50% onsite, 50% remote)
Duration:
4 months, with possibility of extension
Mission Context
The Cash Management Competence Center / Tribe Payments is seeking a
Senior Business Analyst
to play a central role in the
Payment Excellence
program, contributing to both Group and local BNPP Fortis ambitions.
You will lead business analysis activities for initiatives aimed at:
* Enhancing transparency in payment flows.
* Reducing exceptions and manual interventions.
* Embedding
AI-driven tools
for smarter payment investigations.
* Building a multi-year roadmap through the quantification and analysis of various initiatives planned for Q4 2025.
Key Responsibilities
* Collaborate with the Cluster Product Owner to
scope, structure, and prioritize analysis work
aligned with the Payments Tribe's strategy.
* Support the integration of
"Where is my payment"
capabilities into the Fortis/EBB landscape, ensuring end-to-end visibility.
* Act as lead BA on initiatives such as:
* Pre-validation of payments.
* Real-time payment visibility for clients.
* Automation of exception handling via Case Manager, Smart Routing, and AI-driven resolution tools.
* Analyze corporate client service requests and recurring issues; identify pain points, root causes, and propose solutions to
improve efficiency and client satisfaction
.
* Integrate
advanced analytics and AI
into the payments ecosystem to drive intelligent automation and monitoring.
* Engage stakeholders and document needs to ensure
functional alignment across squads
.
* Translate business needs into actionable requirements, maintaining alignment between business, functional, and technical teams throughout delivery.
* Actively manage
requirements traceability
, coverage analysis, and ensure readiness for testing and delivery.
* Serve as a
liaison between business and IT
, fostering alignment across global and local payment streams.
Function Description
* Lead elicitation, analysis, and documentation of business, stakeholder, solution, and transition requirements.
* Design and optimize
new business processes
.
* Define detailed product requirements and use cases.
* Collaborate with PMs, architects, and SMEs to establish
KPIs, metrics, and performance goals
.
* Support translation of requirements into
test conditions
for UAT and performance testing.
* Participate in quality reviews (designs, prototypes, requirements artifacts).
* Plan and execute
BA requirements management strategy
across the project lifecycle.
* Ensure strong
stakeholder engagement
and knowledge reuse across initiatives.
Required Experience & Knowledge
Professional Background:
* Minimum
5 years of relevant experience
in Business Analysis.
* Strong background in
payments and cash management
.
* Experience in
requirements management and conceptual modelling techniques
.
* Good understanding of
IT systems, workflows, and testing practices
.
* Proficiency with
MS Office tools
.
Preferable Technical Skills:
* XML knowledge.
* Experience with SWIFT / payment investigations.
Business Knowledge:
* Strong understanding of
workflow processes
.
* Expertise in
international payments
.
Soft Skills
* Strong
analytical and conceptual thinking
.
* Excellent
negotiation and persuasion
skills.
* Structured, detail-oriented, and
quality-driven
.
* Independent and
solution-oriented
.
* Flexible and
open to change
.
* Strong communication skills to liaise across
multi-entity global teams
.
Languages
* Dutch:
Strong written & spoken
* French:
Strong written & spoken
* English:
Strong written & spoken
Education / Certifications
* Degree in a relevant field.
* Background in
payments is mandatory
.
* Knowledge of
AI / Data Analysis
is a plus.
* No specific certifications required.