Job Description We are seeking a highly skilled and experienced ITIL v 4 Configuration Manager to join our IT Service Management (ITSM) team. The ideal candidate will have a strong background in ITIL Configuration Management practices, hands-on experience with ServiceNow as the ITSM platform, a strong understanding of the Common Service Data Model (CSDM) framework, and will act as a backup to Change Manager. The successful candidate will manage the lifecycle of the Configuration Items (CIs) within the ServiceNow Configuration Management Database (CMDB) and ensure alignment with Agile and DevSecOps practices. He/She will work collaboratively with various teams to maintain the integrity, accuracy, and completeness of the Configuration Management processes. This role involves driving improvements and fostering collaboration among teams to ensure the success of our Configuration Management practice. Some key responsibilities include: