Afarax is looking for a freelance PSO. We need your lights
The mission
Our client in the banking sector is looking for a PSO to join their team.
Responsibilities:
1. Monitor and evaluate supplier performance, addressing any issues that arise. This involves tracking supplier performance, identify areas for improvement, resolving issues that may impact the organization
2. Identify and manage risks and issues. This involves identifying potential risks and issues, assessing their impact, and developing mitigation strategies to minimize their impact
3. Collaborate with cross-functional teams to achieve common goals. This involves working with various teams to ensure alignment and effective communication
4. Ensure the deliverables meet quality standards and requirements. This requires verifying that the products, services delivered by suppliers meet the organization's quality and requirements
5. Collect and analyse data to identify trends, opportunities for improvement, and areas for cost reduction.
6. Offer training and support to stakeholders, including suppliers, to ensure they understand organizational processes and procedures
7. Ensure a good collaboration with our suppliers by addressing issues. This involves building and maintaining strong relationships with suppliers, addressing any issues that may arise, and ensuring effective communication.
* Identify areas for process improvement and implement changes to increase efficiency, reduce costs, and enhance quality.
* Help to develop, roll-out and embed the approved improvements
* Collaborate with stakeholders to implement changes and improvements.
* Monitor and evaluate the effectiveness of changes and improvements
* Develop and update process documentation, such as standard operating procedures, to ensure consistency and compliance.
* Ensure compliance with organizational processes and procedures
Is this you ?
* Sound working knowledge of English, French and Dutch
* Bachelor degree or equivalent by experience
* At least 5 years of experience in a large IT-environment
* Affinity with and knowledge of end-user tools (hard- and software)
* Microsoft 365 tools
* Service Management Tools (Service Now)
* Asset Management Database (CMDB - HAM)
* Automation skills (PowerPlatform)
* Affinity with the Agile Way of working
* Strong organizational insights
* Familiar with various IT systems
* Experience in project coordination
* Experience in a support environment (helpdesk, field support) and with the associated processes
How we support you ?
* We'll help and support on the project.
* You'll benefit from our network and challenges.
* We offer a possibility to build a valuable and easy partnership.
* You'll have the possibility to be heard and share your knowledge.
* You'll access missions that fit your current expertise or you can challenge yourself to learn new things.
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