Role Summary
We are looking for a Quality Coach & Operations Improvement Specialist with a strong quality culture and affinity for operational excellence. In this role, you will evaluate and coach depot operations, lead quality audits and support the continuous improvement of our processes.
Beyond tools or technical knowledge, we value someone who naturally thinks in terms of processes, customer needs, problem-solving and clear communication. You will play a key role in understanding operational challenges, identifying root causes, proposing meaningful improvements and ensuring sustainable implementation across the GLS network.
You will also contribute to digitalization efforts by supporting and developing automation initiatives and helping build or enhance tools in Power Apps, Power Automate, SharePoint and BI tools like Qliksense, PowerBI.
Key Responsibilities
Quality Audits & Coaching
* Conduct operational quality audits in depots and ensure adherence to standards.
* Coach depot employees and depot management to strengthen quality culture and operational consistency.
* Raise awareness of quality's impact on customer satisfaction and operational performance.
Process Improvement & Root Cause Analysis
* Analyze operational processes, identify gaps and collaborate on improvement programs.
* Investigate problems with a structured, root cause-driven approach.
* Support the creation and follow-up of action plans that truly address underlying issues.
* Maintain and improve the Operations Manual and operational guidelines.
Customer & Process Orientation
* Understand internal and external customer requirements and ensure that processes reflect them.
* Act as a link between operational and quality teams, communicating clearly and appropriately for each stakeholder group.
Digitalization, Tools & Automation
* Support the development and improvement of operational dashboards, workflows and tools
* Work closely with other central services on process-related developments and application testing.
* Use data and reporting to support informed decision-making.
Projects & Cross-functional Collaboration
* Participate in projects related to process optimization, quality and new product/service implementations.
* Ensure that quality principles guide your contributions across various initiatives
* Collaborate with all departments to support continuous improvement.
Skills & Competencies
Core Competencies
* Strong sense of quality and continuous improvement
* Process-oriented mindset
* Customer-oriented decision making
* Structured problem-solving and root cause thinking
* Clear, adaptive communication with all levels of the organization
Technical Skills
* Interest in / or basic knowledge of BI-tools, Power apps and SharePoint
* Good command of MS Office, including writing Excel macros (VBA)
* Ability to write SQL queries for data extraction and analysis
* Knowledge of ISO standards is an advantage
* Experience with audits or coaching is a plus
Languages
* Dutch, French and English are required
Education & Experience
* Bachelor's degree or equivalent experience
* Experience in logistics, transport, distribution or operations is an advantage
* Experience in quality, auditing, or continuous improvement is appreciated but not mandatory
What We Offer
* Have a real impact on development and continuous improvement
* The opportunity to strengthen quality culture across operations
* A role combining field work, coaching, digital improvement and process optimization
* A collaborative environment with real impact on performance and customer satisfaction
* A competitive remuneration package (company car, insurance package, meal vouchers, ...) and the opportunity to have a real impact on the development and continuous improvement.