My client is active in the pharmaceutical sector, with a specific department serving the animal health market.
Functieomschrijving
Order Management & Coordination
* Receive, verify, and process customer orders through multiple channels.
* Ensure accurate data entry in the order management system.
* Collaborate with planning, logistics, and quality teams to ensure product availability and order compliance.
Logistics & Customer Service
* Coordinate and monitor order shipments with the logistics department.
* Communicate order status and delivery updates to customers.
* Manage returns, exchanges, and refunds in line with company policies.
* Serve as the main point of contact for customers, providing timely responses and resolving order-related issues.
Order Administration & Reporting
* Maintain accurate records of orders, invoices, and shipping documents.
* Prepare regular reports on order status, processing times, and performance.
* Participate in forecast and planning meetings.
Process Optimization & Communication
* Identify and propose improvements to enhance order management efficiency.
* Support the implementation of new tools or processes.
* Work closely with sales, production, logistics, quality, and finance teams to ensure smooth operations and proactively resolve issues.
Profiel
* Diploma or equivalent professional experience (preferably in logistics or supply chain).
* A MUST: Previous experience in pharmaceutical, veterinarian logistics, chemicals, ...
* Customer-focused with strong interpersonal and stakeholder communication skills.
* Proficient in English and French (spoken and written); other languages are a bonus.
* Strong communication, conflict resolution, and problem-solving skills.
* Detail-oriented with a proactive mindset.
Aanbod
* A dynamic and meaningful role within a global company
* A collaborative and supportive team environment where your ideas and contributions are valued
* Opportunities for professional development through training, mentorship, and career advancement programs
* Competitive salary package, aligned with your experience and responsibilities
* An international and multilingual environment, encouraging cultural exchange and growth
* A company culture that values respect, innovation, and continuous improvement