- 2+ years experience providing onsite support in an enterprise environment.
- Serve as the first point of contact for IT support requests via phone, email, and ticketing system.
- Respond to service desk requests and fulfil them promptly.
- Ability to complete tasks within agreed upon Service Level Agreement or Key Measure requirements.
- Log, categorize, and prioritize support requests accurately and efficiently.
- Perform password resets and account unlock procedures.
- Basic Knowledge in SCCM, Intune and Jamfpro for managing devices.
- Hands on feet support for Laptop/Desktop, Printer, networking and Installation of OS, Outlook configuration.
- Hardwar Troubleshooting.
- Software Installation & Troubleshooting.
- Strong working knowledge of Windows 11, MAC’s
- Experience with VPN/Wifi/IP/DNS, networking and other enterprise network technologies.
- Follow up on outstanding tickets and ensure timely communication with users regarding their issue status.
- Maintain accurate records of support interactions, resolutions, and escalations within the ticketing system.
Mandatory Skills:
Excellent communication (verbal and oral) skills to interact with end users at all levels, Person should know Dutch, French & English all three languages.
Thanks & Regards,
Pooja K | Technical Recruiter
UK/EU AmpsTek Services Limited
Mail ID: pooja.k@ampstek.com