Our client helps their customers create a healthier and safer world by providing innovative healthcare and life science products and service solutions around the globe.
Are you ready to launch your career in a hands-on, customer-facing technical role? Join our client’s team, a global leader in sterilization and infection prevention, as a Field Service Specialist. This is your opportunity to work with cutting-edge electro-mechanical systems, support critical healthcare operations, and grow within a collaborative, mission-driven team.
As a Field Service Specialist, you’ll be responsible for preventative and corrective maintenance, customer support, and installation assistance—both on-site and remotely. You’ll use a variety of tools, technologies, and communication methods to troubleshoot and resolve issues, ensuring our customers receive the highest level of service.
Operational excellence (10%)
* Participate in ongoing training to maintain and improve technical and service skills.
* Follow all our client’s policies, GMP standards, and Lean principles.
* Support team efforts and contribute to a culture of continuous improvement.
Delivering results (30%)
* Use collaborative service tools and systems to manage tasks and diagnostics.
* Read and interpret system schematics, drawings, and documentation.
* Assist in machine assembly and installation at customer sites.
* Perform routine preventative maintenance under supervision.
* Collect and transmit diagnostic data to headquarters for analysis.
Customer relationships (60%)
* Begin responding to customer service calls with guidance or supervision.
* Communicate effectively across language and cultural barriers using various formats (email, phone, photos, drawings).
* Conduct machine conditioning and support remote troubleshooting.
* Use digital scopes, dosimetry tests, and other tools to diagnose and resolve issues.
* Travel approximately 40% of the time to customer sites, often accompanied by senior colleagues.
* Document all service activities in detailed, timely reports, including next steps and parts needed.
Education & experience:
* Associate degree in electro-mechanical or related fields (electronic, electric)
Technical knowledge:
* Solid understanding of electro-mechanical systems, tools, and testing procedures.
* Familiarity with electrical safety standards and data collection tools.
* Basic knowledge of sterilization system layouts and components (asset)
Core skills:
* Proficient in using standard electro-mechanical tools.
* Diagnostic and troubleshooting abilities.
* Excellent written and verbal communication skills, even across language barriers.
* Ability to lift, rig, and handle equipment safely.
* Organized, analytical, and able to prioritize tasks effectively.
* Creative problem-solver with a customer-first mindset.
Language requirement:
* Fluency in English is mandatory (spoken and written). Additional languages are a plus.
Personal attributes:
* Willingness to learn and adapt in a fast-paced environment.
* Ability to follow instructions, work independently, and collaborate in teams.
* Patience, professionalism, and a positive attitude in all customer interactions.