About the Team:The Systems Performance Engineering team ensures the uptime, reliability, and correct operation of complex automated sterilization systems deployed at customer facilities. These systems integrate:Siemens and Allen‐Bradley PLCsConveyor systems, motors, actuators, valves, and safety‐critical devicesSensors and industrial automation componentsServers running multiple software services, databases, and HMIsWhen a system failure occurs, customer operations stop until our team resolves the issue. SPE is the team responsible for diagnosing and resolving issues ranging from PLC/controls automation failures, software‐rooted failures, working with IT partners, and coordinating design engineering teams as necessary, all while and ensuring customers receive timely communication.This role is ideal for someone who enjoys multi‐disciplinary problem solving, thrives in a critical support environment, and wants exposure to industrial automation, server‐side software, and large‐scale system behavior.
Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below.Position Summary:The Systems Performance Engineer I provides frontline technical investigation and resolution of system issues reported by customers through tickets or direct calls. The role focuses on:Troubleshooting failures across software services, databases, HMIs, and system interfacesInterpreting data from PLCs, field devices, and safety systemsUnderstanding the interactions between automation hardware and server‐hosted softwareCoordinating with internal teams (Controls, Applications, IT, Deployment, etc.) to drive issues to resolutionKeeping customers informed throughout the processEnsuring rapid restoration of system functionality to minimize downtimeThis position requires broad technical curiosity and the ability to understand the full system, not just a single component.Key Responsibilities:Customer-Facing Support & Troubleshooting (Primary Function)Respond to incidents raised through tickets or calls when customer systems stop functioningTroubleshoot issues within software services, databases, HMI components, and configuration filesReview PLC values, I/O signals, and automation behavior to identify conflicting conditions or hardware-side root causesRemotely access customer systems to perform diagnostics, log collection, configuration review, and recovery stepsEngage additional teams (Controls, Software Development, IT, Field Engineering) as neededMaintain timely, clear communication with customers regarding status, findings, and next stepsFollow issues through to completion and confirm successful recovery of system operationsSystem Analysis & DiagnosticsUnderstand interactions between PLC logic, sensors, motors, actuators, and server-side softwareAnalyze logs, alarms, event timelines, and process values to determine root causesIdentify patterns in recurring issues and escalate improvement opportunities to senior team membersDocument findings, incident notes, and resolutions clearlyOperational ExcellenceFollow all quality processes, documentation standards, and escalation proceduresParticipate in continuous improvement of troubleshooting guides, internal knowledgebase, and team toolsSupport internal testing of configurations or fixes when validating solutions for production systemsRequired Qualifications:Associates degree or technical diploma and a minimum of 2 years related experienceFoundational understanding of industrial automation (PLCs, sensors, actuators)Basic knowledge of Windows servers, software services, databases, and application logsStrong troubleshooting xjsrcvq and analytical skillsAbility to clearly communicate technical concepts to non‐technical customersAbility to work on‐site in the Louvain La Neuve, BE officePreferred Qualifications:Diploma or bachelor's degree in electrical engineering, computer engineering, software engineering, mechatronics, industrial automation, or related fieldHands-on exposure to Siemens or Allen‐Bradley PLCsExperience reading PLC tags, I/O maps, or ladder logic/function block diagramsBasic scripting skills (Python, PowerShell, or similar)Understanding of industrial communication protocols (Ethernet/IP, ProfiNet, OPC, etc.)Familiarity with Windows Services, SQL-based databases, or distributed softwareExperience working in a customer support or incident‐response environmentAbility to manage multiple incidents and prioritize under time pressureSoft Skills:Strong communicator with the ability to simplify complex conceptsCalm and methodical under pressureExcellent problem‐solving and critical‐thinking abilitiesStrong organizational habits and attention to detailComfortable asking clarifying questions and collaborating cross‐functionallyEagerness to learn and grow technical breadth