**Job Title:** IT Onsite Technician L2About the Role:We are seeking an experienced IT technician to join our team in Brussels. The ideal candidate will be responsible for providing technical support to various projects and end-users.Key Responsibilities:Attend periodical meetings with client leadership to discuss project progress and goals.Work effectively with client's ticketing system, resolving incidents and requests in accordance with SLAs.Prioritize cases based on urgency and importance, giving priority to VIPs' cases and high-priority cases pointed out by client leadership.Collaborate with client teams to resolve local cases and provide support to remote users as needed.Provide new joiners with equipment (computer, mobile phone, tablet, etc.) properly installed/configured in accordance with client standards.Assist customers with installation, configuration, and ongoing usability of computers, peripheral equipment, software, tablets, smartphones, and other electronic devices within established standards and guidelines.Contact end-users, especially in case of Very Dissatisfied responses, leading to final resolution of issues and avoiding future reoccurrences.Support client remote teams in case of site servers/network devices requiring local intervention.Support local meetings/conference rooms and update weekly reports in SharePoint with status of local meeting rooms.Keep track of spare items in stock and update weekly reports in SharePoint.Requirements: Fluency in English, French, and Dutch (Dutch is a strong plus) Customer orientation Good end-user liaison Problem-solving and decision-making attitude Constantly oriented to deliver results Availability to work in a team Ability to work under pressure Flexibility and cooperative attitude Polite behavior and good manners Able to work on own initiative Good command of English and fluency either in French or in Dutch (valid driving license) What We Offer:A challenging role in a dynamic environment, opportunities for professional growth and development, and a competitive compensation package.If you are a motivated and skilled IT professional looking for a new challenge, please do not hesitate to apply.