Senior Solution Customer Success Manager – Supply Chain Management
We help the world run better. At SAP, we keep it simple: you bring your best to us, and we’ll bring out the best in you. We’re builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what’s next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
What you’ll do
* Act as a trusted advisor, maximizing customer lifetime value by delivering Supply Chain expertise to customer executives and their line of business while accelerating near‑term value delivery via rapid adoption and consumption of SAP Supply Chain solutions.
* Build deep executive relationships and earn trusted advisor status with customers.
* Identify new opportunities for customers to leverage new or expanded SAP solutions within and outside the Supply Chain portfolio.
* Mitigate churn and manage renewals of SAP solutions/services.
* Identify sales leads and support sales in expansion and upsell efforts.
* Manage through crisis and de‑escalate customer situations.
* Drive renewals, expansions, and up‑sells of subscription or perpetual license‑based solutions.
What you bring
* Strong executive presence and relationship building skills.
* Deep knowledge of business models, strategies, and line‑of‑business processes.
* Proven ability to handle difficult customer situations and discuss complex issues with customer executives.
* Experience with cloud software solutions and delivery models.
* Line of business experience in Supply Chain Planning, Asset Management, Manufacturing, Warehouse Management, Transportation Management, Product Lifecycle Management and Business Networks.
* Expert‑level buying‑center/Line‑of‑Business domain expertise.
* Ability to apply risk‑mitigation strategies to customer situations.
* Knowledge of SAP Supply Chain portfolio and the business processes they enable.
* Some technical understanding for assigned solution area to address technical issues with customers.
* Bachelor’s degree or equivalent required.
* Experience in business software.
* Knowledge of SaaS and IaaS processes.
* Strong program/project management and governance skills.
* Relationship‑driven mindset with excellent verbal and non‑verbal communication skills.
* Experience driving renewals, expansions, and up‑sells of subscription or perpetual license‑based solutions.
Meet your team
You will work closely with SAP MU leadership, account teams, industry teams, and solution management organization. You will also coordinate internal SAP and partner resources to ensure value delivery.
Skills you’ll use
* Professional Skills, Business Acumen, Complex Problem Solving, Effective Communication, Customer Orientation, Tech Industry & SAP General Skills, Key Performance Indicators (KPIs), Software‑as‑a‑Service, Technology Innovation, Supply Chain, SAP Cloud Suite Portfolio, RISE and GROW with SAP.
* Customer Value Journey Alignment, Account Governance, Customer Success Management, Customer Retention, Relationship Building, Overcoming Objections.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
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