Job opportunity: business/Functional Analyst - commercial IT solutions
Join a forward-thinking team at the intersection of IT innovation and customer experience, where your analytical mindset and functional expertise will directly shape modern digital Sales channels and products.
About the role
We are seeking a seasoned Business/Functional Analyst to join our agile IT team specializing in Commercial Channels & Products. This dynamic group drives innovation in Omnichannel Sales platforms, including web, mobile apps, ticket vending, B2B interfaces, and on-site retail solutions. Your contribution will help enhance and future-proof the digital journey for thousands of daily users.
You'll be involved in the full lifecycle of IT projects—from ideation to deployment—transforming business needs into robust functional solutions, ensuring alignment with strategic objectives and delivering real-world value.
Key responsibilities
Collaborate with marketing, Sales, and IT stakeholders to gather and refine requirements.
Analyze business processes and define functional specifications and user stories.
Support developers and architects in designing scalable, maintainable technical solutions.
Lead or contribute to feasibility studies, user acceptance testing, and solution validation.
Guard the integrity of existing business and solution architectures.
Monitor and flag risks, bottlenecks, and propose pragmatic solutions.
Present finalized deliverables (e.g., process flows, documentation, test scenarios) to internal and external stakeholders.
Your profile
Must-have hard skills
5+ years of experience as a Business or Functional Analyst.
Expertise in requirements analysis methodologies (BPMN, UML).
Solid knowledge of software development lifecycle (SDLC) and Agile (SAFe) frameworks.
Experience with business process/case modeling tools.
Strong knowledge of both French or Dutch and English.
Experience in public transport and/or e-Commerce platforms.
Hands-on experience with product and pricing configuration engines or CMS.
Knowledge of relational databases and SQL; understanding of APIs and mobile/web platforms is a strong plus.
Soft skills & mindset
Analytical, critical thinker with solid decision-making capabilities.
Effective communicator with excellent listening and presentation skills.
Strong stakeholder engagement, negotiation, and influencing abilities.
Team player with a user-centric approach and customer-first mindset.
Comfortable navigating ambiguity, adapting quickly, and maintaining resilience under pressure.
Culturally aware and sensitive when collaborating across diverse teams.
Work environment & conditions
Willingness to work on-site up to 5 days per week as part of a collaborative, hybrid environment.
Engage with cross-functional teams in high-impact, end-to-end product development.
Be part of an organization modernizing digital customer experiences at scale.