Role: Head of Operations & AutomationFunction: Operations | Systems | Automation | AI | ScalabilityResponsibility: Design, build, and own scalable operational systems that make the agency faster, smarter, and ready to growReports to: FoundersLocation: Remote / HybridLevel: Senior (5+ years of experience)Salary: Up to €100.000 Incl bonuses (b2b)We are a fast-growing performance marketing agency working with ambitious e-commerce brands. We’re a small, high-output team (±9 people) with big growth ambitions.What makes us strong is speed, creativity, and execution. What will limit us if we’re not careful is process debt, manual work, and systems that don’t scale.That’s why we’re hiring a Head of Operations & Automation.This role sits at the heart of the company. You’ll design how work flows, how teams collaborate, and how automation and AI support every part of the business.The RoleAs Head of Operations & Automation, you own how the company runs.You’ll be responsible for improving existing workflows, building new ones, and implementing automation and AI to remove friction across the organisation.This is a senior, hands-on role. You will think strategically, but you will also build, test, and implement systems yourself.Your success is measured by one thing: Can the company scale without chaos?Development & ImpactThis role is not about maintaining the status quo.You will:Shape how the company operates long-termHave direct influence on speed, quality, and scalabilityWork closely with founders on structure, systems, and growth decisionsBuild foundations that allow the team to grow without burning outIf you like ownership, autonomy, and building things properly, this role is built for you.Responsibilities:Operations & Workflow DesignAudit and improve existing workflows across teamsIdentify bottlenecks, inefficiencies, and unnecessary manual workBuild new workflows for new services, clients, and internal initiativesEnsure systems scale as the team growsSet the foundation for future team and service expansionAutomation & AIDesign and implement automations using tools such as: GPT / AI workflows Zapier, Make.com or similarClickUp automations (or equivalent)Actively replace repetitive tasks with smart systemsExplore and implement AI use cases that improve speed and qualityOwnership & LeadershipFully own the operations functionAct as a strategic sparring partner for the foundersProactively identify problems and propose solutionsBuild for the future, not just for todayWho We’re Looking ForMindset & Culture FitYou operate with full ownership and accountabilityYou’re proactive, structured, and solution-orientedYou thrive in fast-moving, slightly chaotic environmentsYou enjoy building systems from scratch and improving them continuouslyYou think in leverage: how can this be done better, faster, smarter?Skills & ExperienceSenior (+5 years) experience in operations, systems, or process optimizationProven track record of building and improving workflowsStrong experience with automation tools (Zapier, Make, ClickUp automations, etc.)Solid understanding of AI and how it can be applied operationallyComfortable working closely with founders and small teamsExperience scaling teams, services, or internal systemsStrong opinions on how modern companies should be run(Big Bonus If You Have)Experience in an agency environmentExperience in performance marketing or digital marketingExperience designing operations from early-stage to scaleWhat This Role Is NotNot a junior automation specialistNot a “wait for instructions” positionNot strategy-only without executionThis role is about designing, building, and owning.Why Join UsIf you want to build the operating system of a company, this is that role.Massive impact on how the company operatesReal ownership and trustDirect access to founders and decision-makingFreedom to experiment with AI and automationYou will be part of a world-class team, made of high performing individuals. You will learn how brands succeed in noisy marketsCompetitive salaryAnnual salary reviews.