Role: Customer Support Languages: German English Location: Lisbon, Portugal Work model: On-site Contract: 6 months Start date: 5 Feb 2026 Schedule: MondayFriday (including Portuguese bank holidays) 08:0017:00 (Portugal time) Weekends off Salary & Bonuses Base salary: 1100 paid over 14 months (Portugal standard: 12 months holiday Christmas) Complexity bonus: 75 per month for 12 months Performance bonus: N/A Welcome bonus: Paid monthly over the first year (1/12 each month) Conditional : Must have the previous month Not guaranteed salary (important HR usually stresses this) Retention bonus: None from December onwards for Search Engine & Website Solutions projects Benefits Meal allowance: 7.63 per working day Health insurance: From day 1 (you pay monthly at first) Free after 6 months Documents Accepted One of the following: EU ID Residence card Manifestao de Interesse Visa type D NIF Relocation (Important) Accommodation provided (shared, up to 12 months) only if relocating No flight ticket reimbursement from 1 December onwards (German, Nordics, Dutch): relocation supported